Digital Integration Specialist

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges. Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward. The Digital Integration Specialist provides key Rubi & eProcurement backbone support & guidance. The role will be customer, seller, and marketplace facing. The Digital Integration Specialist must be able to accommodate customer requests while also ensuring that setups are done efficiently and effectively. Communication skills to sales and a strong focus on customer service are critical for success.
* Job Summary
* Assist with customer digital integration processes.
* Provide support for all integration issues as received from the Account team & customers.
* Provide timely responses within established Team SLA's.
* Work directly with customers to setup, customize and enable their digital integration with CDW.
* Present and demonstrate digital offerings to customers as part of the sales cycle.
* Educate internal and external stakeholders on process, policies, objectives & goals of e-Procurement.
* Create & maintain internal processes and documentation.
* Identify and evaluate new Marketplace partners
* Assist in determining future strategies for the e-procurement or site maintenance programs.
* What you will do:
* Evaluate & troubleshoot Digital related issues and provide timely recommendations & solutions.
* Support Digital Leads with technical guidance in assisting with Digital Integrations and top tier customer experiences.
* Provide deep knowledge on industry changes & innovation to ensure CDW meets/exceeds standards.
* Develop, test and evaluate new Digital Integration features.
* Serve as a direct resource for Sales & Contracts Team for RFP/RFQ with Digital Integration related sections
* Collaborate with necessary technical resources to resolve issues and to ensure the technology is working properly.
* What we expect of you:
* Bachelor's degree and 3+ years of eCommerce / eProcurement / IT Support Experience OR
* 7 years of eCommerce / eProcurement / IT Support Experience
* 1 year or more of Customer Service Experience
* Proficiency with Microsoft Office applications.
* Experience with providing Software Support and Troubleshooting Skills
* Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
* Demonstrated ability to quickly shift priorities while maintaining strong attention to detail.
* Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.
* Strong drive to successfully meet deadlines, provide viable solutions, balance priorities, with an awareness of tasks, stakeholders and time.
* History of successful project management.
* Experience and comfort with analytical tools and analysis for data driven decision making.
* Knowledge of ServiceNow and/or Salesforce Software Tools are a plus. Pay range: $ 68,000 - 97,2000 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* About us
* We make technology work so people can do great things.
* CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
* Job Attributes
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)