The Digital Client Experience team is a global team that collaborates with our cross-functional partners across divisional marketing, digital, and technology to provide our clients with a seamless, customized, digital-first experience built to reduce time to value and help teams maximize their investment in nasdaq.com. The digital client experience team is seeking an experienced Digital Enablement Specialist to deliver digital governance, best practices, compliance, and ensure process adherence across the business. The right candidate will have experience in implementing and managing process improvement, digital governance application and adherence, and in understanding and communicating stakeholder needs and priorities.
The Digital Enablement Specialist has a critical role serving as an integral member of the Digital Product Strategy Team. This position requires the ability to effectively interact, communicate, and build relationships with our marketing and technology stakeholders and internal business teams. They are at the forefront of client experience, curating guidance on best practices in digital marketing, governance, and process improvement. They are innovative, promote new ideas, and have experience in building cross-functional collaboration and consensus. They will also work closely within the Digital Product Strategy team to ensure we have a unified experience across digital-first programs and that we are prioritizing high-impact changes to Nasdaq.com to positively impact their business partners’ needs.
As a direct liaison between our digital strategy and divisional marketing partners, they will prioritize building relationships with all our digital specialists and tech teams to create connected experiences (both external and internal), and drive awareness and alignment across enterprise and divisional marketing teams.
Key Responsibilities
The Digital Enablement Specialist is primarily responsible for:
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Understanding the overarching strategy for all divisional business units and working with the product strategy team to ensure alignment with digital initiatives
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Collaborating with all divisional business units to prioritize requests to the Center of Excellence, define business requirements, and outline resourcing and budget needs
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Helping build divisional team competencies in digital marketing, governance, and process alignment
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Collaborating with our Digital SMEs in Analytics, Operations, SEO, CRO, UX, Web Production and Product Delivery to facilitate workshops and trainings on best practices, processes, and governance
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Partnering with digital marketing operations to ensure our technology stack continues to meet business requirements, identify platform enhancement opportunities, and accelerate progress towards our shared strategic vision
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Supporting digital integrations to grow and scale the digital strategy for our business and Nasdaq as a whole
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Project managing and providing status reporting for cross-collaborative initiatives
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Conducting regular Business Reviews with business stakeholders, provide insights into program/initiative accuracy and effectiveness with ideas to improve and optimize
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Regularly interacting with senior management or executive levels on cross-functional matters and building relationships at a global level, often requiring negotiation of extremely critical matters
Basic Requirements
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Bachelor's degree essential
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5+ years of Digital Program/Project Management and/or Customer Success experience, working in complex environments
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Passionate about customer success, project management, digital marketing, product marketing is a must
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Proven track record in designing and innovating digital programs that impact business metrics
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Demonstrated success in both strong collaboration and relationship-building skills, and the ability to delegate and negotiate inter-departmentally
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Creative problem-solver who enjoys working in an ever-changing environment
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Proactive, organized, and detail-oriented with excellent Project Management skills and the ability to effectively move projects forward
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Demonstrated ability to use data insights to drive decision-making on critical projects and recommend program improvements and actions
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Excellent interpersonal skills and an expert at effective communication
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Expert presentation development skills (storytelling/design)
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Demonstrates good judgment and decision-making
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Demonstrated success working on complex marketing and/or adoption plans, requiring both strong collaboration and relationship-building skills, and the ability to work independently
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Do
At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.
In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.
Sixteen years later on the other side of the Atlantic, OMX became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.
That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.
All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities.
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