Technical Lead - Digital and Customer Experience

Posted 3 Days Ago
Be an Early Applicant
San Francisco, CA
121K-166K Annually
Senior level
Information Technology • Logistics • Real Estate • Energy
The Role
As the Technical Lead for Digital and Customer Experience, you will oversee the design and delivery of customer-facing web solutions, lead development and integration efforts, ensure high availability, and collaborate with various teams for continuous improvement. Your role also includes architectural decision-making and production monitoring.
Summary Generated by Built In

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title:

Technical Lead - Digital and Customer Experience

Company:

Prologis

Digital & Customer Experience Technical Lead

A day in the life 

As the Digital & Customer Experience Technical Lead you, you will visualize the project architecture and collaborate with our development teams to design and deliver customer-facing web experiences and software solutions that creatively and efficiently address the unique and sophisticated needs of our customers. We are seeking a highly driven team player to lead application development and vendor product integrations that require high availability to support critical business functions. You will work directly with various partners to ensure the delivery of features across all assigned digital platforms. Your efforts will focus on meeting development schedules, technical specifications, and design requirements. Prologis' mission is to build and deliver highly engaging customer experiences that promote and improve customer engagement. 

 

Key responsibilities include: 

  • Provide inputs in making architectural decisions. 

  • Lead code reviews, orchestrate knowledge transfer, standardize process and provide technical acceptance criteria(s) / definition of done for testing.  

  • Analyze the customers’ functional and technical requirements as provided by BSA’s to craft and lead vendor teams through strong technical solutions. Design, develop, and test features delivered as applications or services. 

  • Deliver continuous improvement of the applications with engineering, QA, DevOps, and security.  

  • Investigate, craft and deploy effective monitoring, alerts, and metrics for production services within the SRE & support workstreams. 

  • Investigate and contribute to solving issues in production environments. 

  • Supply to product roadmaps defining technical backlogs for technical debt and opportunities for automation. 

  • Provide collaborative link between various technical and non-technical teams across verticals. 

  • Supporting applications and services as and when required on a 24x7 basis. 

 

Building blocks for success 

Required: 

  • 5+ years of technical lead experience. 

  • AWS experience including DynamoDB, SNS, Lambda, API Gateway, NodeJS, Python. 

  • Azure DevOps CI/CD Pipeline build and implementation with Terraform. 

  • Cloud infrastructure experience. 

 

Preferred: 

  • Bachelor’s degree in computer science, Management Information Systems, or comparable preferred. 

  • 'Make-it-happen' demeanor, the innate capacity for ownership and timely delivery of results in a fast-paced environment. 

  • Experience with HTTP APIs, RESTful web services, and systems integration 

  • Hands on experience with architecture and solution design. 

  • Experience with snowflake, data model and integration. 

  • Excellent technical communication skills and collaborating with multi-functional business partners. 

  • Proven experience delivering technology solutions using Agile software development methodologies with globally distributed teams (including vendors, onshore/offshore developers, and quality assurance testers). 

 

 

Hiring Salary Range of: $121,000-$166,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

 

#LI-JM1

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. 

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type:

Full time

Location:

San Francisco, California

Additional Locations:

Top Skills

AWS
Node.js
Python
The Company
HQ: San Francisco , CA
1,700 Employees
On-site Workplace
Year Founded: 1983

What We Do

Prologis is the global leader in logistics real estate. In partnership with top manufacturing and distribution companies (e.g., Amazon, BMW, DHL, FedEx, Pepsi), we ensure timely delivery of the products that make modern life possible.

Why Work With Us

We embrace change. We ask “why” and trust that discomfort and failure are part of success.

We listen, question, then commit to each other. Together as one team, we actively seek and leverage different perspectives, challenge our own best ideas and commit to a common goal.

We simplify and sprint. Speed and agility drive results.

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