DIGITAL COMMUNICATIONS ASSOCIATE

CompanyFederal Reserve Bank of Philadelphia

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.
You will be responsible for supporting the creation, management, and the distribution of compelling digital content to the Bank’s internal and external platforms, working collaboratively as part of the Strategic Communications and Digital Engagement group within Corporate Affairs.
You will work closely with the internal and external communications teams on a wide variety of tasks to execute the digital content strategy for the Federal Reserve Bank of Philadelphia. This includes posting to and providing content strategy support for the Bank’s employee-focused intranet site, flagship external website (PhiladelphiaFed.org), and various other Bank-managed channels and platforms. You contribute to the creation and posting of compelling content on the Bank’s websites and participate in projects to enhance the functionality and performance of our digital channel in partnership with subject matter experts. You will report to the Director of Digital Content Strategy.

Duties and Responsibilities

• You will work independently and collaboratively with partners through the Bank to create and post site content that supports the organization’s communications and digital strategy efforts. 
• You support and participate in the content strategy efforts and executes related tactics to ensure high-quality experiences for users of our intranet, public website, and subscribers to our promotional channels.
• Perform hands-on content posting tasks for publications, data releases, and other materials in the content management system for the Bank’s internal and external websites, ensuring accuracy and adherence to site style. 
• Contribute to the Bank’s email communications efforts, building and distributing regularly-scheduled and one-off email sends. Build and maintain distribution lists. Analyze and report out email metrics, evaluating effectiveness and identifying and proposing opportunities for improvement.
• Work with the Bank’s data expert to analyze user trends and content traffic and make recommendations to the content team about to maximize the usefulness of our content channels. Identifies new opportunities for data gathering and use.
• Serve as a business analyst, supporting the solicitation and documentation of requirements and participates in testing efforts for platform enhancements, including partner-requested projects and team-initiated efforts.
• You perform overall website quality assurance and upkeep. Evaluate external search engine and site search performance, recommending and implementing changes and enhancements as needed. Manage rotational promotional elements. Identify and implement recommended technical and content improvements based upon these efforts.
• You will support our social media manager in the conceptualization, creation, posting, and analysis of content on the Bank’s channels.
• Monitor, evaluate, and route emails received via the website content form to proper internal resources for handling. Builds and maintains handling guides for these emails.
• Keep abreast of the latest trends in digital communications and helps develop new strategies and tactics for the Bank.
• Perform additional digital communications tasks as required.

Qualifications

• A minimum of 3 to 5 years of related, hands-on communications experience, with experience in digital platforms preferred.
• Bachelor’s degree in communications, marketing, journalism, English, or related field.
• Strong ability to identify, conceive, or adapt engaging content on various of topics.
• Demonstrated tactical expertise in the use of content management systems to manage and post digital content.
• Entrepreneurial, results-oriented, and possessing a flair for creative problem solving.
• Outstanding written and verbal communication skills. Ability to develop effective credible relationships with business and technology partners.
• Experiences with digital communication platforms and content management systems like MailChimp, Constant Contact and Sitecore a plus. 
• Impeccable attention to detail.

The salary grade for this position is 12. Final salary and offer will be determined by the applicant’s background, experience, and skills, and internal equity and alignment with market data.

We offer a great benefits package that features:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period

• 401k/Thrift Plan with generous employer match

• Employer-funded Pension Plan

• Paid Vacation/Sick Time & Holidays

• Monthly $100 Commuter Allowance

• Flexible Spending Accounts and Healthcare Spending Accounts

• Flexible Work Schedule available in most departments

• Life Insurance and Long Term Disability Insurance

• Tuition Reimbursement (undergraduate and graduate)

• Parental Leave

• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities

• Onsite Cafeteria & Coffee Shop

• Additional Convenience Benefits, Discounts and More…

Additional Information:

• The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “[email protected]”. If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at [email protected].

• The Federal Reserve Bank of Philadelphia believes that diversity, equity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer nine employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.

• We have nine employee resource groups (ERGs) to support a diverse workforce. Abilities (supporting disabilities and allies), African Heritage, Asian-Pacific, Freedom (supporting LQBTQ+ and allies), Talent Forward (supporting career growth), Women United, Latin and Hispanic Heritage, Working Families and Veterans. ERGs are open to all employees.

• We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at [email protected].

• All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

• Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.

• All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

• Certain eligibility rules apply. You will provide work authorization to prove your eligibility to work in the United States.

• The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

• This is NOT a 100% remote opportunity. You will be available to work on-site in at least a hybrid capacity.

• Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryCommunications/Public Relations Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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