Overview:
Two Barrels is hiring for a Desktop Support position to support our Post Falls, ID office. This is a full time, M-F "Office Only" position with company benefits.
Do you enjoy interacting with individuals on a daily basis and enjoy geeking out on network devices/systems? If yes, the Desktop Support opening would be the perfect fit for you! This position will be the first point of contact for incoming questions and issues related to our computers and their systems. You will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution.
Location:
Post Falls, ID
Duration:
Full Time
Wage:
$21.50 + $2/hr
Responsibilities:
- Provide end-user assistance for both in office and remote employees
- Troubleshoot technical problems, both software and hardware
- Setting up new employee equipment
- Continuous learning of all things IT
- Tracking inventory
- Install, diagnose, repair, maintain, upgrade hardware and software systems
- Running cables
Minimum Qualifications:
- Passion for IT
- Eager to learn, not afraid to ask questions
- High interpersonal skills, super personable
- Highly organized
- Ability to communicate well verbally and written
- Highly motivated and great customer service
Preferred Qualifications:
- Experience in a desktop support role or similar position
- Experience with network devices preferred
- Experience working with Linux
Why you might like this job:
You enjoy helping people.
You want to be a part of a company that likes to do things their own way.
You're not afraid to try and fail, and try again.
You want your work to have a big impact.
Benefits:
- Great Wage & Success Meetings with your manager
- Work From Home comfort package & company provided equipment
- 22 days paid time off annually, PLUS 4 paid holidays
- 4% 401k employer matching through Fidelity
- 100% employer-paid medical, dental and vision for employees
- Maternity and Paternity Leave
- Flexible hours
- Coffee shop next door
- Crappy parking? Oh, I mean a cool downtown location for easy public transportation options...
Top Skills
What the Team is Saying
What We Do
Two Barrels is a Professional Services as a Product Company. ( A PSAAP - Duh! ) We run our company via product life cycles. We use tech to make amazing products and invest heavily in humans to help our clients with their business services needs.
Two Barrels is family-owned and operated, employs over 650 good humans across the nation, and services over 3 million active businesses nationwide. As we've grown, we've maintained a 95% employee retention rate. We have no debt, no investors, no venture capital, and no private equity.
What does it mean to be family-owned and operated?
Well, it's not perfect. But growth, profits, KPIs, endless investor meetings, warrants, options pools, vesting, or manipulating employees to be indentured servants in exchange for paper shares that won't make you rich, aren't things we have to deal with here.
We try to do good work and see where it goes. That's our actual mission statement. We try to make our customers and our employees happy. We get to focus on that versus making investors happy. We are well aware of competing with startups, and VC and PE-funded, or worse yet, public companies' total compensation packages, so we bring it up. We are different. Our packages include an excellent salary and 401K to buy stock wherever you want. We try to make our overall benefits better each year as we grow. We offer tough challenges—focusing on the journey as the reward, not the finish line. We try to hire people we enjoy being around.
We're not a platform or an AI cool guy place. We're not software as a service/whatever is the cool thing that gives investors a reason to ask for a higher multiple on their next round of stock dilution. Whoops, I mean, investment for the future.
We make business entity compliance tools. We power over 50,000 Professional Services that do registered agent service, corporate filings, VoIP phones, credit card processing, and various tech products. Here's a few examples of industry leaders riding on our backbone:
https://www.northwestregisteredagent.com/service-signup
https://www.registeredagentsinc.com/solutions/
We made a CRM system but focused on a whole stack of solutions for our business services customers and now we're pretty busy and could use your help. Thanks for looking!
Why Work With Us
A mid sized company servicing millions of clients, employing hundreds, but being family owned and operated with no debt, investors, VC, or PE in the tech space is unique. We offer stability, flexibility, and an opportunity to make a high impact almost immediately. We don't sell data to third parties. We're extremely open source and privacy focused.
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Two Barrels LLC Teams
Two Barrels LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
