Role & Responsibilities
- Work closely with our Project Directors, Project Teams and our clients to meet systems and infrastructure needs
- Diagnose hardware and software problems and replace defective components.
- Maintain and administer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
- Monitor network and server performance
- Research new technology and implement it or recommend its implementation.
- Coordinate with vendors in order to get the adequate support and replacement of faulty parts and services
- Provide quality Tier-I support to end-users as well as deployment projects.
- Provide support Windows OS 10 and 11 environment. Active Directory, office365, Cloud server system.
- Provision mobile computing devices and resolve connectivity issues.
- Assists users with technical issues via telephone, e-mail, Remote or in person.
- Coordinates activities with Manager, technical staff, users, and vendors, which include service requests and trouble-tickets.
- Document problem resolutions within trouble tickets and maintain written documentation.
- Equipment setup for new hires/terms/transfers.
- Documentation of everything - systems, processes, network diagrams.
- Provide Asset management support for Hardware/software/Conference technology working with Global IT team.
- Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
- Provide timely solutions to end-user computer hardware/networking/software issues.
Desired Skills & Experience
- 2+ year experience as System Administrator
- Master’s degree in Computer Science or equivalent, MCSA or MCSE and CCNA certified
- Excellent Windows Server 2008\2012 implementation & administration skills
- Good knowledge of Active Directory, Group Policy and Exchange 2010
- Excellent Windows client OS skills - Windows 10 and 11
- Working knowledge of Linux
- Knowledge of ADFS and Office 365
- Solid understanding of LAN and WAN networking
- Cloud Platform management and Support
- Creation, maintenance (patches, etc.) and monitoring of servers in multiple environments (production, staging, development) on cloud environment
- Design, build, support and maintenance of complex, quality infrastructure-based solutions.
- Excellent knowledge of backup solutions and principles
- Laptop, desktop and mobile devices troubleshooting Skill
- Information Security will be added advantage
Top Skills
What We Do
Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.
Since our founding in 2010, technology innovation has been our winning differentiation. We continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMAx™, Axtria SalesIQ™, Axtria InsightsMAx™, and Axtria CustomerIQ™ - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning, and manage end-to-end commercial operations. We help customers in the complete journey from Data to Insights to Operations. With customers in over 75+ countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - Inc. 5000, Deloitte Technology Fast 500™, NJBIZ Fast 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards. Three times Great Place to Work® certified in India 2018-2020 and in 2020 in the USA.
 (1).png)
