Desktop Support Tech 3

Join Our Team

In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

Primerica is looking for a SME of Microsoft Intune, SCCM and WSUS that can assist taking our windows end points to the next level of automation. That would include delivering application upgrades, security patches, along with developing Auto-Piloting for zero-touch deployments. Candidate should have minimum of 5 years hands on experience along with working in a team oriented environment. This position will be under the PC Services department. PC Services Desktop Support Tech III position is a service provider out of the Data Center that helps to manage projects and direction for PC Services. Provides support for Primerica employee's computer devices (hardware and software) and supports initiatives and direction of the Company. Provides administrative support to the various system tools available to PC Services (MS SCCM, MS Intune, Ivanti patch system, VMware and MS Active directory).
This will be an 100% onsite position
Salary up to $80K

Responsibilities & Qualifications

• Support Primerica Employee's with electronic devices
  Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via ServiceNow).
• Deliver and install new hardware and software to corporate users
  Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services). 
• Assist facilities department with electronic relocations for employees work environment
• Relocate user's PC, peripherals, and cables from one location to another and ensure functionality for user. Track network connectivity for the endpoint and track the station location on the network due to security protocol.
• Administers and maintain systems of PC Services Tools
• Understands the concepts and functionality of the following systems: 
• Microsoft SCCM, Vmware and Horizon, Ivanti Patch management, Microsoft WSUS, apple devices JamF and Microsoft Active Directory. 
• Monitor the health of the system along with performing builds, policy delivery, and installations. 
• Helps to coach / develop PC Services personnel and anyone else into understanding the subsystem work within the Primerica computing environment.
• This person is the go-to with understanding the tools, applications and the technological functions for the end user experience.
• Properly Dispose of Primerica End of Life electronic devices
  Follow the process and procedures of PC Services for disposing and organizing the End-of-Life Primerica electronic assets that are no longer functioning. Assist teammates in palletizing and storing EOL electronic equipment in our receivable room and loading dock.
• Provides training, guidance or mentoring to team members; no formal supervisory responsibilities
   

EDUCATION, EXPERIENCE & CERTIFICATIONS
 

• Some college or Associate's degree in Hardware and Software of computer devices, Business Information Systems, Networking required
• 6 - 10 years hands on experience with different operating systems from MacOS, windows, and understanding of Linux.
• Knowledge of Primerica's data center.
• Knowledge of basic concepts of network helpful since the endpoints work on the Primerica network.
• Communicate effectively both verbal and written,
• Good knowledge of the computers and a desire to learn new products and systems.
• Is energetic and personable.
• Understand Primerica's sub-system and how the endpoint interacts the system.
• Strong knowledge of computing devices (Windows, Apple) but also understanding corporate's computing and security standards.

#Dice

#LI-SH1

FLSA status:
This position is exempt (not eligible for overtime pay):

NoOur Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.