We are looking for a Desktop Support Engineer to provide technical support and troubleshooting for our internal teams. This role is responsible for resolving hardware, software, and network issues, ensuring smooth IT operations across the organization. The ideal candidate is a problem-solver with excellent communication skills, capable of assisting users at all levels.
As a Desktop Support Engineer, you will:
- Manage IT support requests from users
- Perform the user onboarding and offboarding process
- Identify and analyse significant problems & opportunities and provide solutions, determining root causes.
- Monitor client satisfaction (internal or external).
- Display initiative and be proactive
Primary Responsibilities include but are not limited to:
- First response to user support requests vis slack, calls, Zendesk
- Manage user IT support requests to completion using Zendesk
- Familiar with using remote control tools (eg: RDP, MS Intune, Anydesk)
- Maintaining a remote fleet of Mac and Windows desktop environment
- Providing users with training and education of the technology tools and systems
- Minimum 3 years of experience in a similar role
- Exceptional Knowledge of Microsoft Windows and Apple MacOS
- Exceptional knowledge in Office 365 including SharePoint and OneDrive
- Good understanding of Entra and remote deployment of applications
- Experience in troubleshooting a variety of issues on Mac and Windows
- Onsite and remote support experience)
- Excellent analytical and problem-solving skills
- Experience with Zendesk, Slack, Zoom and Atlassian products
- ITIL and Microsoft Certification (desirable)
- Competitive salary package & performance bonus
- Gym subsidies
- Casual dress code
- Flexible working arrangements (including work from home and remote)
- Generous number of Annual Leaves
- Extensive medical coverage (including dental & optical)
- Delicious office snacks
- Guidance and mentoring from leaders within the business
- Dynamic, positive work environment
- Fantastic team culture
Top Skills
What We Do
Ezypay is an award-winning fintech company that specialises in processing subscription and recurring payments. Since 1996, Ezypay has helped local Australian and New Zealand businesses generate revenue and settle complex financial scenarios with repeat customers the easy way. To date, Ezypay has processed over $3 billion worth of subscription payments.
Our cloud-based payment platform offers a suite of easy-to-use subscription management services to process recurring direct debit payments across multiple sites, multiple payment methods, and multiple currencies. Core features include generation and automation of dynamic subscription plans, omni-channel customer sign-ups, scheduled payments, invoicing, failed payment handling, and reporting.
Ezypay’s modern cloud-based architecture runs in a secure AWS environment and has a suite of open APIs for software integration partners to leverage the billing platform as part of their own offering. Use it as stand alone solution or integrate it into your existing business software.
With offices in Australia, New Zealand and Malaysia, generating recurring revenue globally becomes easy. Ezypay currently processes payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, and South Korea) and is continually expanding.
We're the easy choice for taking recurring payments.
Currently collecting subscription payments in:
*Australia
*New Zealand
*Malaysia
*Singapore
*Philippines
*Hong Kong
*South Korea
*Taiwan
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