DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
Join the DYOPATH Team! We’re looking for a Desktop Support Analyst II in Santa Monica, CA!
🏆 Why DYOPATH?
We’ve been recognized as a Great Place to Work for four years running – and that’s no coincidence! We’re all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.
At DYOPATH, you’ll find:
- Growth opportunities to elevate your skills and career.
- A fun, diverse culture where you can bring your authentic self to work.
- A work-life balance that lets you live your best life.
We are a people-first company, and we’re eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix. Ready to join us? Read on!
About the Role: Desktop Support Analyst II
We're searching for a tech-savvy and detail-oriented Desktop Support Analyst II to join our awesome team in Santa Monica, CA. If you’ve got a passion for tech, troubleshooting, and helping people (in person, over the phone, or via chat!), this is the job for you.
As a Desktop Support Analyst II, you’ll:
- Solve puzzles by investigating and resolving user-reported hardware, software, and company systems issues.
- Work with end-users to provide tech support—installing, deploying, and maintaining computers, laptops, scanners, printers, and more.
- Be your team's and other departments' go-to tech guru, using your expert knowledge to tackle complex issues.
- Create and maintain knowledge base articles, empowering your colleagues to troubleshoot like pros.
And yes, you’ll be doing all of this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated.
The Details:
- Location: Santa Monica, CA 90404
- Shift: 8:00 AM – 5:00 PM PST
- Pay: $35/hour (because your skills are worth it!)
- Benefits: We offer amazing perks, including:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off (including holidays and vacation days!)
- Ongoing training & growth opportunities
- Pet Insurance (because we know your pet is family too)
What We’re Looking For:
Skills & Certifications:
- A Bachelor’s degree in Computer Science, IT, or a related field (or 4 years of experience).
- Experience as a Desktop Support Analyst I (ready to level up).
- Proficiency in troubleshooting both hardware and software.
- Experience with SharePoint and Microsoft O365.
- Strong written and verbal communication skills (you can explain tech in plain English).
- A customer service mindset that’s second to none.
- A knack for prioritizing and staying organized.
What You’ll Be Doing:
- Tech Support: Troubleshoot hardware/software issues for internal customers (in person, on the phone, or via chat).
- Incident Management: Track and resolve technical issues through ticketing systems while meeting service level agreements (SLAs).
- Asset Management: Manage hardware inventory and coordinate repairs.
- Vendor Coordination: Act as a point of contact for vendors and third-party technicians.
- Mentoring: Help Level I Analysts sharpen their skills.
- System Updates: Keep systems secure by deploying security patches and software updates.
Why Apply?
If you’re ready to take your tech career to the next level in a collaborative, fun environment, we want to hear from you! Apply today and make an impact at DYOPATH.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services.
Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020.
By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
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