Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Deskside Support Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
- A strong problem solver who is organized and use industry best practices & procedures?
- Able to clearly communicate technical concepts to technical and non-technical people within a fast-paced environment?
As the Deskside Support Specialist, you will be responsible for providing tier 2 technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, configuring and maintaining end user technology (laptops, mobile devices), and ensuring that all IT-related problems are resolved efficiently and effectively. The Deskside Support Specialist will work closely with other members of the IT department to support all business and IT users and will perform job duties with minimal supervision.
The Deskside Support Specialist will work with the Manager of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the team resolving issues within the agreed upon service levels and to continue to root cause and prevent tickets from happening.
A Day in the Life
- All on-site support activities. (User moves and adds, conference room and digital signage support, executive concierge)
- Point of escalation for the service desk team and acting point of contact for Vendors
- Problem management – root cause analysis and problem creation to drive down tickets and improve the DSS processes
- Establishes and maintains a positive working relationship with all organizational departments to optimize working partnerships and communication
- Responsible for End User related change control activities as well as documenting and maintaining procedures according to departmental standards
- Other duties as assigned
Requirements
- BA/BS in Information Systems or related field preferred
- 2-4 years technical work experience, progressively advancing from entry level to advanced tier support
- Technical certifications preferred (CompTIA A+/Net+, ITIL V4)
- Knowledge of ITSM platform, ServiceNow preferred
- Experience with Networking, Microsoft Products (including M365/MS Office, Microsoft Teams and Microsoft Intune), and various IT systems (including a variety of WiFi-enabled devices)
- Knowledge of Active Directory concepts and administration
- Knowledge with Cisco Video conferencing and Microsoft Teams Rooms
- Experience working in a structured, process-driven environment
- Scripting, Packaging and Deployment knowledge for applications and operating system changes
- Experience supporting remote users
- Demonstrated problem solving ability and excellent customer service skills
The hiring base salary range for this position is $60,400 to $83,100 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
Pay transparency Nondiscrimination
Know Your Rights: Workplace discrimination is illegal
Top Skills
What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
