Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
At Crunchtime!, you will contribute directly to the roadmap of our Food Safety and Operational Excellence product, working closely with other designers, product managers, and engineers to design, build, and optimize user experiences. We are looking for someone to conduct customer and market research, discover new problem spaces, define solutions, optimize experiences, and contribute to the product vision. You’ll be at the heart of delivering new products that solve real problems for some of the world’s most recognized brands.
Being a Senior Product Designer at Crunchtime! means:
- Being a problem-solver with an ability to cut through complex workflows and information architecture in order to deliver clear and simple solutions
- Building deep customer empathy and using data to make decisions
- Putting customers first, and asking why before how
- Partnering closely with Product Management and Engineering, but also being proactive to help advance the mission of our organization
What you’ll do as a Senior Product Designer
- Craft low and high-fidelity mockups
- Design user flows and experiences that go beyond visual interfaces
- Conduct user research around personas and user experiences, sharing your findings with Product Management and incorporating into the product solutions you design
- Partner with product managers in conducting customer discovery to uncover the customer Jobs-to-be-Done, pain points, limitations and goals
- Work across multiple teams, partnering with other designers, product managers and engineers to guide concepts from research to ideation, and through to execution
- Lead proactive design projects from start to finish
- Collaborate with other product designers to manage and implement a Design System, and advocate for scalable design solutions
What we’re looking for
- 3+ years of experience as a Product, UX, or UI Designer for SaaS and mobile products
- Experience applying user research methods, including user interviews, competitive analysis, and user testing
- Expertise with relevant design and prototyping tools such as Figma, Sketch, and InVision (the tools we use), or similar tools like the Adobe Creative Suite
- Excellent written and verbal communication and presentation skills
- Own and execute user experience design from concept through launch and support
- Must be able to work hours with at least a 4 hour overlap in the Eastern Time Zone
Nice to haves
- Domain experience in retail operations, operations research, or related fields
- Experience as a Product, UX, or UI Designer working on Enterprise product is a big plus.
- Experience with distributed or omnichannel systems, complex user interfaces, or other challenging customer problems
- You’ve helped make your work environment fun, and it’s important to you.
- You’ve built great relationships with coworkers in the past and want to keep doing it.
- You care similarly about designing great products and building great relationships with other people.
- You’re interested in the types of business problems we are solving.
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Vacation days (with premium)
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Major medical, life, and disability insurance
- Savings fund
- Food vouchers
- Christmas bonus (30 days)
- Wellness benefits (Headspace, Ginger.io)
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- Fitness reimbursement
- Learning & development funds
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Top Skills
What We Do
CrunchTime is the restaurant management back office solution in the hospitality industry. Over 35,000 of the world's most popular restaurants, cruise lines, and entertainment venues depend on CrunchTime to manage their food inventory and labor scheduling, lower operational costs, and create amazing experiences for their guests.
Why Work With Us
Sure, we're all about restaurant software, but we are also a company with a conscience and a strong connection to the city we love, Boston. We are restaurant tech leaders who are transforming the hospitality industry, while at the same time remaining actively involved in our community.
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