Design Support Specialist

At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Siplast, a brand of GAF Commercial, offers a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. The Territory Manager is part of our dedicated Siplast team. This position is based in Addison, TX, and will work on a hybrid 4:1 in-office schedule.
The Design Support Specialist serves as a functional subject matter expert of Siplast product line applications, specifications, and guarantee/warranty coverages. By providing exceptional technical sales support, this position ensures that installations adhere to manufacturer and industry requirements, and technical application variances are reviewed and processed. Technical support will be required for assembly letters, wind calculations, wind addendums, PV solar applications, product design and development, claims and complaints associated with Siplast commercial products and applications, as well as future strategic initiatives. This position will require communication with stakeholders such as roofing contractors, property owners, and design professionals, in addition to Siplast's Sales, Sales Operations, Legal, Guarantee Services, Warranty Claims, Marketing, and R&D organizations.
Essential Duties

• Provide technical roofing application support across project lifecycle from specification to guarantee issuance.
• Create and maintain technical support literature including design and installation guides, configuration of details, long form specifications and internal training presentations
• Create custom specifications for design customers
• Prepare ad hoc technical correspondence to assist with project compliance, project modifications, and warranty repair procedures.
• Provide field-related technical assistance by reviewing CAD architectural details, product application instructions, and PV solar array installations.
• Review designer specifications, plans, and details and provide written review with suggested modifications prior to bid solicitation
• Support Siplast sales by conducting meetings with contractors and designers to assist with proper design of the roof system and problem solving for complex field conditions
• Provide cross-functional support for Sales Operations related to activities associated with Siplast design customers and contractors.

Qualifications Required

• H.S. Diploma or General Education Degree (GED) Required
• Bachelor’s Degree in a related field Preferred
• Two+ years of related work experience focused on commercial construction or roofing Required

Qualifications Preferred

• Technical knowledge or related general exterior construction materials
• Experience with construction contractor programs and construction materials sales support
• Excellent interpersonal skills including communication skills both verbal and written, ability to establish and maintain business relationships
• Participation/membership in leading industry organizations (IIBEC, CSI, etc.)

Physical Demands

• Stationary Position - Frequently
• Stationary Position/Seated - Frequently
• Transport/Lifting - Rarely
• Transport/Carrying - Rarely
• Ascend/Descend - Rarely
• Position Self/Stooping - Occasionally
• Position Self/Kneeling - Occasionally
• Position Self/Crouching - Occasionally
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Frequently
• Climbing - Rarely

Working Conditions

• Temperature Change - Occasionally

Travel Requirements: 10%

How We Protect What Matters Most:1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).