Deployments & Infrastructure Product Lead

ABOUT RETOOL

Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. 

At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for. 

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know! 

WHAT YOU'LL DO:

Tens of thousands of customers rely on Retool to run their businesses, and our Product team helps shape the vision, create the roadmap, and build the products that make our customers successful. 

Your days will include collaborating with your engineering counterparts to build the right thing at the right time, working closely with go-to-market teams to get our products into the hands of our customers, and working with company leadership to communicate the direction and vision for your product area to the rest of the organization. At Retool, Product Managers are highly flexible, technically-minded, and known for their readiness to pivot or tailor their efforts when necessary to deliver great products to our customers. 

As PM of the Infrastructure team, you’ll own Retool’s infrastructure strategy, evolving how we deliver software to customers to optimize for performance, reliability, and engineering velocity. We have a quickly growing global customer base, multiple delivery models (cloud, self-hosted), and an increasing set of services. The infra team sits at the center of this complexity and is responsible for ensuring that our customers can get value out of the product that we’ve built. 

Our overarching goal is to eliminate all the complexity of building software. That starts with taking away all of the stress and complexity from deploying Retool. If we can make onboarding onto and deploying Retool as painless as installing a web browser, we create a wedge that the rest of the product engineering team can build on top of to deliver even more value. As our Infra Product Manager you’ll build the strategy and roadmap to deliver on this.

For example, you’ll be answering questions like:

• How should we think about scaling our infrastructure globally? When and how should we think about introducing additional datacenters? 
• How can we consolidate the number of ways of deploying and simplify the choices that our customers have to make? How can we balance this with our ability to meet customer security and compliance requirements?
• How do we optimize our gross profit margin of our software business? How should this calculus evolve as we introduce additional SKUs and deployment models and sunset legacy options? 

IN THIS ROLE, YOU'LL:

• Set the direction of Retool’s infrastructure strategy
• Understand our customers by talking with them (a lot), interacting with go-to-market teams, and digging into product data; and communicate what you find to the rest of the organization
• Collaborate with go-to-market to launch new deployment SKUs and offerings to our customers
• Identify new opportunities and product areas for Retool to pursue
• Measure, analyze and report to the organization on the success of our products
• Help build the organizational foundations for a high-performing and growing Product team at Retool

THE SKILLSET YOU'll BRING:

• You have 4+ years of product management experience at a fast-growing technology company
• You’ve shipped large-scope infrastructure investments end-to-end
• You know how you work best with engineering counterparts
• You’ve worked closely with go-to-market teams to arm them to sell and to gather product feedback
• You’ve worked closely with finance teams and have a deep understanding of the financial implications of long-term infrastructure investments
• You’ve worked closely and directly with customers, and have a knack for turning customer problems into the right product solutions
• You have a strong ownership mindset to do whatever is needed to deliver the best product to our customers
• You nurture a deep curiosity and knowledge of your customers and products
• You think not just in terms of features but platforms and systems. You thrive thinking about how the interplay of different capabilities can open up more powerful and interesting possibilities
• You have an intuition for the needs of an enterprise-scale business—you’ve either seen it, or you’ve built products for it

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.