Position Title: Denticon Support Associate
Reporting To: Director of Systems Integration
Location: Chicago, IL or Remote
Company: Premier Dentist Partners
Company Overview
Tyree & D'Angelo Partners ("TDP") is a private equity investment firm that focuses on control investments in the lower middle market (companies with $1-5M of EBITDA). We look for investments where we can establish true collaborative partnerships with business owners and management teams that will lead to substantial value creation over a long-term investment horizon. TDP’s track record of building high-growth and lower risk companies is driven by a buy & build investment strategy, that is based on tested methods of value creation and a true partnership approach with executives and business owners. TDP works in collaboration with executive leaders utilizing an investment thesis driven process designed to build companies with a differentiated customer value proposition. TDP invests in the healthcare, consumer, and business services sectors, focusing on high-quality founder owned businesses that we can grow with our high probability of success process. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. For more information, please visit www.TDPfund.com
Premier Dentist Partners (PDP) is a Dental Support Organization (DSO) that assists dental practices with non-clinical challenges and provides industry proven business support services. Our affiliated dentists live a higher quality lifestyle with more time focused on patients and less on administrative burden. Our mission is to improve the lives of our dentists, staff and patients by providing leading non-clinical business support services in a collaborative environment. As part of our commitment, we help our affiliated dentists to collectively achieve attractive business economies of scale resulting in improved efficiency and profitability while lowering operational risks. Our experienced Support Center team assists dentists with management of non-clinical staffing and human resources, finance and payroll administration, marketing, payor relations, supplies and capital equipment procurement, as well as information systems. With experience and dedicated support from professional management, dental offices are free to focus their attention on providing patient care. Premier Dentist Partners offers practice owners an alternative to the traditional practice transition model. Our affiliation program offers practice owners the opportunity to partner with a highly collaborative and experienced DSO Team. For more information, please visit https://premierdentistpartners.com/.
Job Summary:
We are seeking a skilled Denticon Support Associate to deliver training and support for Denticon. The ideal candidate will be responsible for educating users, ensuring they can effectively use our software solutions, and improving user adoption and proficiency. This role requires excellent communication skills, technical expertise, and a passion for teaching.
Key Responsibilities:
- Develop and deliver software training sessions (in-person, virtual, or self-paced) for employees, clients, and end-users.
- Conduct live demonstrations and hands-on workshops to ensure users understand key features and functionalities.
- Assess training needs through surveys, feedback, and user performance analysis.
- Provide post-training support, troubleshooting, and follow-up sessions to reinforce learning.
- Maintain and update training documentation to align with software updates and best practices.
- Assist in onboarding new employees with software training as part of the orientation process.
- Aid where needed with Denticon functions to support offices.
- Adapt training styles and techniques to different learning preferences and audience skill levels.
- Create and maintain user-friendly training materials, such as manuals, quick guides, video tutorials, and e-learning content.
Requirements & Qualifications:
- Strong understanding of software applications, IT systems, and digital tools.
- Excellent communication, presentation, and interpersonal skills.
- Experience with LMS (Learning Management Systems), e-learning platforms, and virtual training tools is a plus.
- Ability to simplify complex technical concepts for non-technical users.
- Strong problem-solving skills and the ability to adapt to different learning styles.
Preferred Skills:
- Familiarity with technical documentation, user guides, and video tutorials.
- Basic knowledge of programming languages or databases is an advantage.
- Prior Dental Practice Management System experience.
Work Environment:
- Will require travel to different locations for on-site training.
- Ability to conduct virtual training using tools like Zoom, Microsoft Teams, or Webex.
Top Skills
What We Do
Tyree & D'Angelo Partners ("TDP") is a private equity investment firm that focuses on control investments in the lower middle market (companies with $1-5M of EBITDA). We look for investments where we can establish true collaborative partnerships with business owners and management teams that will lead to substantial value creation over a long-term investment horizon.
TDP’s track record of building high-growth and lower risk companies is driven by a buy & build investment strategy, that is based on tested methods of value creation and a true partnership approach with executives and business owners. TDP works in collaboration with executive leaders utilizing an investment thesis driven process designed to build companies with a differentiated customer value proposition.
TDP invests in the healthcare, consumer, and business services sectors, focusing on high-quality founder owned businesses that we can grow with our high probability of success process. TDP companies have completed over 900 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. For more information, please visit www.TDPfund.com.
