Delivery Management
Essential Responsibilities:
- Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.
- Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document.
- Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to
- Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and
- Status Calls – Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project
- Resource Expense Management – Ensures resources are effectively and profitably deployed in service of Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor.
- Standards and procedures – ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to.
Desired Characteristics:
- Experience – 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience).
- Strong verbal and written communication skills with client facing
- Cross functional team
- Project management, Process management.
Characteristics:
- Ability to work under tight deadlines in a fast-paced
- Enthusiastic Team
- Strong research and problem-solving
- Proficient in MS Word, PowerPoint,
- Ability to work client time
- Strong written and verbal communication skills, supported by data and
- Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others).
Company Summary:Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/
https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html
https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24- Guidance
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html
Top Skills
What the Team is Saying
What We Do
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
Zeta is deeply committed to enriching our people’s wellbeing and growth throughout their career journeys. Our autonomous environment gives our teammates the freedom and space to grow, be creative, and come up with innovative solutions to reinvent consumer experiences and impact brand growth.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
