At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
The Delivery Coordinator is part of the European Delivery Team and reports directly to his or her Delivery Manager. The DC is responsible for delivering of all OE/3rd Party or CC/3rd Party delivery according to the set processes and business procedures. The DC works continuously to improve quality and high-level customer satisfaction
The successful candidate will be fluent in both English & Spanish - this is a 12 month Fixed term contract
The main objectives are:
- Ensuring that events are taken over, risks are identified and shortcomings are resolved;
- Ensure that on the start date all events start smoothly without disruption;
- Ensuring that during the event, disruptions are resolved quickly and appropriately;
- Ensuring that all events delivered are completed according to the specified instructions.
Key Areas of Responsibility
- Ensuring that events are checked on takeover for: e.g. Confirmation, Marked Guaranteed Delivery, Centre is matched to Booking Type (Virtual or Venue), Provisional Bookings, Resource Type Room, Resource Type Trainer, Resource Type Equipment, End of Course Evaluation available, Risk Determination (Flag).
- Ensuring that, especially for Closed Courses (CC), there is final coordination with the client. Possibly carrying out (or having carried out) a Quality Check.
- Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources.
- To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for MTM / Qualtrics
Ensuring that at the end of all events:
- All delegates have completed a Student End of Course Evaluation
- Trainers have completed an Instructor End of Course Evaluation
- Incidents and complaints are followed up or passed on
- Have a fully completed attendance list
- Delegates receive an Attendance Certificate/Letter
- Delegates redeem an End of Course Achievement Badge (Microsoft)
- Points for improvement are discussed in the appropriate weekly meetings
Coordinate training for public sector projects:
- Ensuring that the objectives set by the public organisation are met.
- Preparation of documentation for the start, follow-up and end of the courses.
- Scheduling training sessions to achieve project objectives.
- Purchase and reservation of manuals and laboratories.
- Management of certification vouchers.
- Issue specific attendance certificates.
- Assist the Sales Department in the preparation of bids for tenders and grants.
- Collecting and submitting all the documentation required by the administrations within their platforms.
- In addition, the DC continuously takes the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, CS(M) Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level.
This is not intended to be a full description of duties and you will be expected to assist in such duties as may be required
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
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What We Do
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com.
Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning.
Why Work With Us
We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.
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