Delivery Architect

At ASAPP, we are focused on building AI solutions that address complex customer service challenges. Our technology is designed to automate and optimize large-scale customer interactions, helping businesses improve efficiency, reduce costs, and maintain high customer satisfaction. We are looking for individuals passionate about AI and technology, who want to contribute to solving real-world problems in customer service operations. You will join a team combining advanced AI with deep industry expertise to create tools that enhance contact center capacity and improve the customer experience. We aim to empower businesses with secure, scalable solutions that meet their specific needs, while fostering a culture of innovation and continuous improvement.

We are seeking a Delivery Architect to join our Technology Organization. As a part of the Delivery Architecture team, you will work with our Enterprise customers to integrate our products into their environment. In partnership with a Delivery manager, you are responsible for getting a customer onboarded quickly and effectively. You’ll need integration design skills, familiarity with authentication mechanisms, and a solution-oriented mind to be effective in this role.

What you’ll do

• Partner with our Enterprise customer’s Technology and CX teams to implement and integrate our products
•  Design and document technical & integration requirements, to make our products successful in a Customer’s environment
• Configure ASAPP’s products, in partnership with our Delivery Management & Engineering teams
• Act as a subject matter expert on ASAPP’s Products & integration protocols, both internally and externally
• Collaborate with our Go to Market, Product, Engineering & Research teams to meet our Customer’s goals

What you’ll need

• At least 5-7 years of experience in collaborative, relevant environments
• Experience with API integration, development, documentation (Swagger, WSDL, etc…)
• Experience with cloud-based technologies, such as AWS
• Experience working directly with technical partners across all integration points
• Experience in any major programming language (Javascript/Typescript, Golang, Python, etc)
• Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines
• Experience in designing PCI/PII data transport and storage
• Excellent presentation skills for exhibiting both business-oriented solutions as well as advanced technical concepts
• Experience with technical process creation, documentation, and improvement

What we’d like to see

• Advanced cloud technology experience (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.)
• SSO and Identity Management integration experience
• Enterprise networking architecture design and troubleshooting
• Experience with Machine Learning, Natural Language Processing, LLMs 
• Experience working with telecommunications contact center solutions. Ideally across multiple vendors (Avaya, Cisco, Genesys, etc…) and a variety of architectures
• Understanding of CTI events and SIP/SIPREC protocol
• Experience with telephony integrations using FreeSwitch, OpenSIPS, RTPengine
• Knowledge of cybersecurity best practices and standards

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at [email protected] to obtain assistance. #LI-VR1 #LI-Remote