Delegated Claims Specialist

The UK claims department aims to be the market leader in the provision of an efficient, cost effective, creative and professional service to our brokers and clients. We strive to be proactive and flexible in the management of claims whilst maintaining our integrity. The claims team works with the underwriting and sales teams in order to facilitate close communication and exchange of ideas and is an integral part of the product and customer service delivered to our customers. The claims operation consists of four teams in four UK locations and handles a mixed and varied portfolio of first and third party claims. Our vision is to be the most customer focused, nimble and value adding claims team in the market.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

Duties and accountabilities

Reporting directly to the Head of Insurance Claims – Markel UK, your primary responsibility will be to oversee, monitor and audit our delegated claims arrangements, TPAs and coverholders.

Priorities to include ensuring appropriate claim control to minimise claims costs and avoid leakage, creating transparency around performance of our delegated service providers and focusing on ensuring adherence to the Markel Claims Philosophy.

What you’ll be doing:

• Take ownership for the oversight and governance of the UK delegated claims handling relationships.  Ensure that all delegated schemes and binders are following best practice. 
• Responsible for building relationships with our strategic partners and serving as the point of contact between Markel, TPAs and coverholders for claims related communications. 
• Lead the onboarding process for new delegated authority schemes, gathering and assessing the information required to evaluate the performance of a TPA for appointment to a delegated authority arrangement.
• Working with the delegated authority TPA or coverholder to ensure that they meet and evidence compliance with all relevant legal and regulatory standards pertaining to the authority that they are exercising on behalf of Markel. 
• Ensuring the delegated providers comply with all of our service requirements, claims handling procedures, organisational and structural arrangements. 
• Undertake annual audits for each of the delegated providers both face to face and remotely. 
• Own the renewal process for each of the delegated providers on an annual basis
• Work with the relevant members of the claims team to obtain feedback on referrals, service levels and any issues arising and in order to share best practice with our TPAs.
• Acquire and review regular MI, for accuracy and sufficiency, and to ensure compliance and report on trends, issues and best practice.
• Review and process monthly bordereaux and report on trends and issues. 
• Review and report on any complaints made in respect of our delegated providers and ensure lessons are learned.
• Be responsible for off-boarding arrangements and monitoring delegated providers in run-off. 
• Managing loss funds and processing all required payments
• Work with the Claims Compliance Manager to identify areas of improvement and ways to streamline processes, procedures and systems.

Skills, knowledge and experience

The successful candidate will have:

• A working knowledge of the claims environment
• A solid understanding of the insurance regulatory framework
• Experience of data analysis and metric monitoring
• Experience of conduct risk, claims operations and metrics
• A critical / analytical and curious mindset
• Excellent written and spoken communication skills in English language
• Excellent planning and organising skills
• A strong focus on systems and processes
• IT skills including MS Office, Word, Excel
• An ability to work collaboratively and be a teammate but also have the ability to work independently

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• Up to 16% company pension scheme,
• Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)
• Income protection, Life assurance, electric car scheme, travel insurance
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward, reach their full potential and seize opportunities. You’ll find your fit amongst our diverse global community of optimists and problem-solvers. We’re always pushing each other to think further because we believe that when we strive for better and realise our potential, we can help others reach theirs.

Join us and play your part in something special!

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

At Markel we are all about the people, celebrating the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We will ensure that individuals are provided with any reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations or adjustments that may be needed, including alternative formats of documents or information on how to apply offline.

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