Deal Desk Manager

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, hyper-growth vertical SaaS company with the unique opportunity to help build out this critical function.

As our Deal Desk Manager based in our Los Angeles location, you will serve as a key partner to our sales, finance, legal, implementation, customer success, product, and engineering teams ensuring deals are structured in alignment with business goals while driving efficient deal execution. You will take ownership of optimizing the deal process, including pricing, discount management, contract approvals, and compliance with internal policies. As the first person in this role, you will have the chance to design the deal desk function and implement best practices that scale as the company continues to grow. You will be reporting directly to the Director of Revenue Operations. 

What you will do:

• Establish Formal Deal Processes: Create standardized pricing guidelines, discount thresholds, and approval workflows to improve deal governance and scalability.
• Discount Management: Create and manage discount frameworks, ensuring a balance between sales flexibility and profitability targets.
• Deal Structuring & Review: Collaborate with the sales team to structure complex deals, ensuring that all aspects, including pricing, terms, and contract approvals, align with company objectives and policies.
• Centralized Contract Management: Develop and maintain a centralized repository for contract terms, redlines, and special deal provisions to reduce inconsistencies and improve deal tracking.
• Deal Monitoring: Implement a review process to ensure that deals are compliant with approved terms, minimizing contract rejections and execution delays.
• Manage Special Terms: Formalize the process for handling special contract terms, moving negotiations from informal channels like Slack and email to standardized, trackable systems.
• Cross-functional Collaboration: Partner closely with finance, legal, customer success, implementation, product and engineering teams to ensure deals are structured correctly and align with broader business goals, compliance, and product capabilities.
• Sales Enablement: Act as a trusted advisor to the sales team, providing guidance on pricing strategies, product configurations, and contract terms to maximize deal value while maintaining compliance. This would include building an Answer Bank for commonly asked questions during the contract review process.
• Reporting & Analytics: Build reports and dashboards to track deal trends, approval cycle times, and discount usage, providing data-driven insights to support executive decision-making.
• CRM & Tools Management: Oversee the integration and optimization of deal desk tools and CRM (e.g., Salesforce) to support deal flow, approvals, and reporting.

What we look for:

• Experience: 4+ years in a Deal Desk, Sales Operations, or Revenue Operations role, ideally within a high-growth B2B SaaS environment.
• Process Development: Proven experience developing and scaling deal desk processes from scratch, with a deep understanding of pricing, discounting, and contract management.
• Cross-functional Expertise: Demonstrated ability to align multiple stakeholders (sales, finance, legal, customer success) and drive deal execution through collaboration.
• Technology Proficiency: Strong understanding of CRM systems (Salesforce preferred), CPQ tools, and CLM platforms.
• Analytical & Financial Skills: Expertise in deal economics, SaaS pricing models, and revenue recognition principles, with a data-driven approach to decision-making.
• Communication & Influence: Excellent communication skills with the ability to present complex deal structures to senior leadership and negotiate terms with cross-functional teams.

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package
• This is a hybrid work for our office in Santa Monica based headquarters. (3 times per week in office)
• Unlimited paid time off
• Company events and team-building activities
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps:

BuildOps is a fast-paced, high-growth start-up committed to transforming a $300B+ industry through an innovative all-in-one SaaS platform. Leveraging the latest technology, we're taking Commercial Specialty Contractors from the world of pen and paper to cloud-based, data-driven operations. Our leadership team has deep experience in both the Construction and SaaS technology industries, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful start-up exits.

BuildOps has more than doubled year-over-year while raising over $140 million in total funding (including a recent round in Feb 2024). Top-tier investors like Founders Fund, Siemens, B Capital Group (BCG's venture arm), 01 Advisors, and more have backed BuildOps! Also, Dick Costolo, former CEO of Twitter, just joined our board, adding to an impressive group of investors/advisors including former President of Salesforce, Gavin Patterson; CAA founder Michael Ovitz; NFL legend Joe Montana; former heavyweight champion Mike Tyson, and Boost Mobile CEO Stephen Stokols.

Forbes Magazine
"BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space."

TechCrunch
"The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees."

Crunchbase
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class… "I just love the idea of making their lives far easier and better," he said. With BuildOps, "you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more."