Deal Desk Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
We are looking for a Deal Desk Manager to join our Revenue Operations team. Deal Desk plays a critical role in supporting our Sales and Customer Success efforts, analyzing a variety of non-standard terms and ensuring we have the right processes and policies in place to maximize revenue and optimize deal structures while also finding solutions that work for our customers. If you have demonstrated success managing and scaling a Deal Desk team, dealing with ambiguity, finding creative solutions to problems, and operating in a rapidly-growing environment, this is the role for you.
Position Overview
We are seeking a strategic and detail-oriented Deal Desk Manager to lead a team of Deal Desk Specialists and ensure the effectiveness of our quoting and deal structuring processes. In this high-visibility role, you will oversee initiatives that promote operational excellence, improve collaboration across teams, and drive impactful decision-making to enhance our sales activities. This role will be an important part of driving the contracting process forward at Klaviyo in a way that directly impacts cash flow, revenue, and profitability.
How You Will Make a Difference:

• Leadership & Development: Manage and mentor the Deal Desk Specialists, fostering a culture of continuous improvement and professional development within the team.
• Strategic Oversight: Lead the development and implementation of scalable policies and processes for contracting that align with company goals and operational efficiency.
• Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Legal, Finance, Systems, and other stakeholders to ensure seamless communication and alignment on deal structures and pricing strategies.
• Performance Monitoring: Regularly review and analyze deal metrics to provide business insights and identify areas for improvement.
• Compliance & Risk Management: Ensure all deal structures adhere to internal standards and best practices, revenue recognition guidelines, and mitigate legal risks.
• Process Improvement: Champion a culture of continuous improvement, documenting best practices and instilling a data-driven mentality across the organization.
• Training & Guidance: Provide ongoing training and resources to the Sales and Customer Success teams to ensure they are equipped to navigate the quoting and contracting process.
• Project Management: Oversee the planning and execution of system enhancements and projects that support Deal Desk, ensuring timely delivery and alignment with strategic objectives.

Who You Are:

• Educational Background: Bachelor's degree in Business, Finance, or a related field; MBA or CPA is a plus
• Experience: Prior experience managing a Deal Desk team, preferably within a technology or fast-growing company environment; experience drafting and negotiating software contracts; and the ability to review discounting and other non-standard approval requests to make quality business decisions with sound judgment
• Leadership Skills: Proven ability to lead with empathy, motivate, mentor, and develop talent and build positive, meaningful relationships with stakeholders
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences up to the executive level
• Analytical Mindset: Strong analytical skills with a focus on data-driven decision-making and problem-solving in a fast-paced environment
• Technical Proficiency: Experience with CRM, CPQ and CLM systems and the ability to create and analyze ad-hoc reports and financial models
• SaaS Knowledge: Familiarity with SaaS business models, pricing philosophies, and revenue recognition principle

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$112,000 - $168,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.