DC Operations Analyst

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

What Your Impact Will Be: 

The DC Operations Analyst will work with Customer Service and Quality Assurance to find and report on trends, root cause analyses, and proposed solutions for e-commerce customer returns. Provide support to the pensylania distribution center network by maintaining, updating, and evaluating enhancement needs of DC systems.

• Partner with DC Operations, Customer Service, and Quality Assurance to analyze e-commerce customer returns.
• Prepare and present root cause analyses on e-commerce customer returns to leadership in the distribution centers, Customer Service, and Quality Assurance.
• Use data from DC systems as part of analyses of e-commerce returns. Systems include but not limited to DST, AS400, Mimics, DST, Omni, Monarch, Blue Yonder
• Identify and work to implement process improvements for e-commerce teams.
• Ability to work in a DC environment.

Qualifications

What We’re Looking For: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

• Bachelor’s Degree in computer science, information systems or a related field;
• Plus 5 or more years related experience and/or training;
• or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS 

• Able to collaborate with management, staff, customers, vendors, and corporate partners.
• Able to effectively communicate verbally with management, staff, customers, vendors, and corporate partners.
• Able to write correspondences
• Advance skills with Microsoft Office Programs
• Knowledge of AS400 software, Mimics, DST, Omni, Monarch
• Able to independently analyze, research, and resolve complex problems.
• Able to gather, track, analyses and interpret reports, graphs, and other data
• Mathematical Skills- Able to add, subtract, multiply, and divides in all units of measure

EQUIPMENT

To perform this job successfully, an individual must be able to utilize the following equipment in a safe and satisfactory manner with or without reasonable accommodations.

• Computer with Windows based operating system
• Microsoft Office (intermediate or above)
• Software- AS400, Mimics, DST, Omni, Monarch

Additional Information

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment. 

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights