Database Engineer III (NoSQL)

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview

LivePerson is growing fast, and we want our technology to keep up. We’ve formed a team that’s focused on evolving our database and data storage systems and how they’re used by application teams so we can scale faster than ever before. We’re seeking a Senior Database Engineer to help define how we accomplish this goal, and to help us achieve it.

You will:

• Understand the design and architecture of new highly-available and fault-tolerant cloud-based databases, as well as how we redesign existing systems
• Participate and collaborate with the team taking ownership of the most intellectually-demanding parts of solutions and deliver bar-raising solutions
• Investigate hard-to-pin-down problems across a complex and distributed architecture so you can explain root causes and propose solutions
• Make a case for how we stay ahead of capacity issues and limit the blast radius of issues when a cluster is stressed
• Work with database clients to improve their use of databases (e.g. optimize queries, evolve data models)
• Advocate for solutions that help teams launch quality software without compromising delivery speed
• Work on automation of database infrastructure and help engineering succeed by providing self-service tools
• Participate in 24*7 oncall rotations to support production issues.
• Go above and beyond to solve complex problems in database engineering.

You have:

• 8+ years of experience building successful production database systems handling terabytes of data.
• Experience configuring & Managing any two of the following database systems at scale: Cassandra, Couchbase, Redis or MongoDB.
• Highly accountable and responsible for projects successful execution.
• Experience managing database systems in a hybrid cloud (on-prem & public cloud)
• Familiarity creating architectures that scale with volume and are fault-tolerant
• Experience with distributed persistent systems & asynchronous messaging
• Experience tuning distributed systems to improve their performance under increasing volumes of traffic
• Proven ability to work in a fully remote environment with people across the globe
• Relevant certifications are a plus (e.g AWS Certification, Google Cloud Platform Certification)
• Able to create documentation, work on changes, incidents and jira tickets. 
• Experienced in automation framework using ansible, terraform, git pipelines. 
• Able to learn and quickly adapt to new technologies.

Benefits: 

• Health: Medical, Dental and Vision
• Time away: Vacation and holidays
• Equal opportunity employer

Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact [email protected]