Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for providing innovative solutions covering the full lifecycle of investments, from primary fund commitments to co-investments and secondary purchases, across private equity, real assets and private credit.
We have partnered with more than 650 clients, including institutional investors of all sizes as well as a growing number of private wealth advisers and investors, with approximately $65bn in discretionary assets under management (as of December 31, 2023).
Leveraging our specialized experience and global team of professionals across Europe, the Americas and Asia, we invest with purpose and lead with expertise to build secure financial futures.
For further details please visit www.pantheon.com
Purpose of the Position
The core purpose of this role is to manage the content administration of Pantheon’s investor portal.
The candidate will have primary responsibility for the timely and accurate upload of documents to Pantheon’s Investor Portal, for coordination with the Tax, Finance, Client Reporting, Investor Relations and Marketing teams that generate these documents, for communicating to clients that their documents are available and have a key input into related change initiatives within Pantheon.
The role is based in London and will report to the Database and Investor Relations Support, Senior Associate in the Investor Relations team.
Key Responsibilities:
- Maintain the Investor Portal to support client servicing (timely distribution of all client documents and communications, provide clients with lost login details, new user set up upon closings).
- Triaging and resolution of client queries within our service management system and the delegation of these amongst the wider Investor Relations team to ensure client needs are met responsively.
- Support the Investor Portal’s continued development, functionality upgrades and processes.
- Data Mining, cleansing of documents and client nomenclature to ensure a smooth and efficient experience for clients.
- Coordinating closely with not only the Investor Relations team, but the wider firm, in particular Operations, Finance & Tax.
- Liaising with Pantheon’s fund administrators to help support their reporting requirements.
Knowledge & Experience Required:
- Experience working within the financial services sector.
- Experience with a document management system.
- Experience with client facing systems.
- Excellent communication skills, both written and verbal – we are looking for a “service minded person”.
- Intermediate to expert Excel skills.
- Positive, enthusiastic attitude with an ability to work at pace with accuracy.
- Strong organisational skills, with exceptional attention to detail.
- Ability to prioritise workflow, seeking guidance from managers where required.
- Tenacity and high degree of professionalism.
- Confidence, proactivity and responsive communication to resolve client queries.
- Flexible, adaptable, problem-solving and ‘a can do’ attitude.
This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job-related duties as reasonably requested by your manager.
Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.
Top Skills
What We Do
Pantheon is a leading global private markets firm currently investing on behalf of more than 800 investors, including public and private pension plans, insurance companies, endowments and foundations. Pantheon has an established reputation across private market asset classes, including private equity, infrastructure and real assets, private debt and real estate, and covering all stages and geographies. As of September 30, 2021 Pantheon had $81.2 billion assets under management and advice and the firm currently has around 400 employees, including more than 115 investment professionals, located across its 10 global offices in London, San Francisco, New York, Chicago Hong Kong, Seoul, Bogotá, Tokyo, Dublin and Berlin.
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