About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Special Products at Valon
Valon’s Special Loans Team is responsible for managing core business processes for MERS updates and reconciliation, SCRA protected loans, recasts, assumptions, successor in interest, and partial release requests. We are a team of creative individuals who approach servicing challenges with an innovative mindset. Our goal is to help homeowners resolve special servicing needs while providing a first-class experience with Valon, all from behind the scenes.
About the role
As a Special Products - MERS Analyst at Valon, you will be responsible for ensuring all Mortgage Electronic Registration System (MERS) related functions are completed in accordance with MERS rules. You will also handle the lien release process to meet state compliance timelines, and assist with other special product areas as assigned. You will work closely with various teams, including customer support, operations, and compliance, to ensure compliance with industry regulations and provide outstanding service to our clients and borrowers.
Responsibilities
- Performs all process functions related to Mortgage Electronic Registration System (MERS) and eRegistry.
- Establishes the acquisition and timelines with all parties internal and external to ensure TOS/TOB batches are reconciled and accepted timely.
- Performs MIN level research on any MERS portfolio reconciliation.
- Reviews and maintains all reporting provided by MERS. Coordinates any tasks or projects related to MERS.
- Performs the monthly and quarterly reconciliation of loans boarded on Valon servicing system to MERS.
- Maintains the Global Address List (GAL) email account for official MERS communication.
- Update Mortgage Electronic Records System, Inc. (MERS) to ensure adequate reporting of changes.
- Monitor lien release compliance timelines and work closely with vendor to ensure all exceptions are cleared to meet state compliance requirements.
- Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs.
- Update and annotate all actions/follow-ups processed on loans in all appropriate systems.
- Prepare required reporting – management, investor, vendor, MERS, etc.
- Any other duties assigned by management.
Ideal Background
- Minimum of 3 years of experience in a mortgage servicing related role.
- Ability to handle confidential material in a professional, ethical manner.
- Professional communication skills, written and verbal.
- Must be proficient in Google Apps (Sheets, Docs,etc.)
- Strong attention to detail and analytical skills to identify data discrepancies and complete root cause analysis.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficiency in using loan servicing software and fintech tools.
- Ability to work effectively in a fast-paced and dynamic start-up environment.
Minimum Qualifications
- Previous experience in loan servicing or MERS-related role is highly desirable.
- Familiarity with mortgage servicing software systems.
- Strong knowledge of mortgage industry regulations, including RESPA and TILA.
- Experience in document management and record-keeping.
- Customer service experience in a financial services environment is a plus.
Benefits
- Compensation: competitive salary and partake in our 401k plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
- Food & meals: in-office snacks and drinks, Bagel Fridays and regular Food Trucks on premise
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
- Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners!
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Top Skills
What We Do
Valon’s mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, product enthusiasts, and experienced servicing professionals who are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing, the process of paying off one’s mortgage, Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Why Work With Us
We're rewriting the script of the antiquated mortgage servicing industry by building modern solutions that put homeowners first. We’re a growing, curious, and humble team with a tech-centric culture. Valonians are data-driven, quick thinkers who believe in transparency, ownership, and a healthy dose of scrappiness!
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