Data Support Engineer

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who is CAT Digital? What do we do?
Big machines require big thinking. Are you looking for your next big challenge?
Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Job Opportunity:
We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join a newly forming presence and support digital innovation for a global leader in heavy machinery!
What will you do?
As a Data Support Engineer , you will be responsible for monitoring and optimizing performance, resiliency, and availability of the leading-edge Helios digital telematics platform. You will align closely with test and development teams to troubleshoot issues impacting applications that dealers and customers use to maintain their global fleets of Caterpillar equipment, you will also do:

• Responsibilities of the incumbent is to provide worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) for assigned current and future digital products.
• Develop scripts and automation tools to detect and correct data issues
• Monitor pipeline execution for failures or anomalies and implement code fixes to address their root causes
• Identify, investigate and obtain resolution commitments for platform & technical issues to maintain and improve assigned digital product performance
• Work on statistical analyses, data triage and infrastructure problem-solving
• Liaise with internal development teams, product teams, and our expansive dealer network to improve service delivery & support

This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.
What You Will Have:

• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on software, application or operation.
• Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Top candidates will also have:

• Experience in software development or data engineering, with a focus on object-oriented concepts, modeling, data quality, data warehousing, ETL/ELT, or AWS cloud operations
• Extensive Experience with AWS tools such as data lakes, CloudWatch logging, Lambda service, SageMaker, Simple Queue Service (SQS), Simple Notification Service (SNS), Simple Storage Service (S3), DynamoDB / NoSQL, and Relational Database Service (RDS)
• Significant experience with API and scripting tools such as PowerShell, SQL, JSON, Python, Apigee, and Postman
• Understanding of IT operations, ITSM/ITIL, data governance, metadata management, data quality, and data architecture concepts
• Strong knowledge of end-to-end data lifecycle across traditional data warehouses, relational databases, operational data stores, business intelligence reporting, and big data analytics
• Experience with IT service management and support ticketing tools such as ServiceNow or Salesforce
• Expertise with Cloud database support (Snowflake), querying and database reporting
• Ability to comprehend conceptual and logical data models as well as business/transformation rules

What we offer:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

• 3 000+ euros / month gross
• Performance related annual cash incentive
• Industry leading Pension plan
• 5 days of extra vacation above the legislative requirement
• Attractive Life insurance
• 1 volunteering day
• Multisport Card

Take the chance to apply now for this position at Cat Digital Slovakia branch!
Contract type:
Full-time.
Place of work:
Kosice, Slovakia
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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