Data Operations Analyst

Description

We are looking for a talented Data Operations Analyst to join our Data team!

In this role you will play a vital role in monitoring system performance and ensuring smooth operations. The Operations analyst will be responsible for flagging and solving incidents, prioritizing issues, and collaborating with R&D, Delivery, and customer success teams. The Operations Analyst will also maintain the monitoring framework, including validating the alerts sanity, creating new alerts and optimizing existing monitors.

Who are we?

Voyantis is the pioneer in the emerging space of enabling growth teams to acquire, engage, and retain their most valuable customers, based on fusing per-customer LTV predictions with prescriptive AI.

Voyantis was founded in 2020 on the premise that market fundamentals are shifting companies worldwide from growth-at-all-costs strategies to efficient and responsible growth practices, with a focus on improving Unit Economics. With a bold mission to leverage AI to reimagine the whole Growth process, to streamline this transition and ensure its sustainability, Voyantis eliminates the guesswork from customer value creation, empowering leaders with actionable strategies and tactics to acquire, nurture and retain the high-value customers their businesses really need, with the actions and the timing that would be most impactful to achieve their goals.

Leading companies like Miro, Rappi and Moneylion rely on Voyantis to effectively apply these predictions. They use Voyantis to drive high-value customer acquisition on platforms like Google and Meta, optimize incentives through Salesforce and Braze, and perfectly time upsells, resulting in a 20%-40% ROI uplift.

Voyantis is well-backed by top VCs such as Target Global and SquarePeg. The company has tripled in size annually over the past two years and now boasts a team of 70 with offices in California, New York and Tel Aviv.

Responsibilities

• Monitor system performance and operations to ensure they meet performance and availability standards.
• Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary.
• Prioritize incidents based on urgency and impact, ensuring timely resolution.
• Collaborate with R&D, Delivery, and customer success teams to address operational issues and improve processes.
• Track and analyze existing monitors behavior in order to continually improve them.
• Develop and implement new monitors to increase monitoring coverage.
• Implement monitoring related processes, such as On Call playbooks and reports, to ensure consistency of service level and to make sure SLAs are met.
• Optimize operational workflows and implement best practices for enhanced productivity
• Prepare and provide regular status updates and reports on system performance and incident management.

Requirements

• 2+ years in Operations / Support / Monitoring roles, from a Saas company.
• Proficiency in SQL, including writing complex queries
• Experience with incident management tools such as PagerDuty / OpsGenie or similar.
• Basic understanding of system monitoring, incident management, and troubleshooting.
• Strong problem-solving skills with the ability to prioritize and address issues effectively
• Experience with logs collecting systems such as Kibana, Coralogix, Logz.io or similar.
• Good communication skills and the ability to work collaboratively with cross-functional teams.
• Detail-oriented with the capacity to handle multiple tasks and respond to urgent situations.
• Experience with DBT, Python or GiDt - Advantage.