Data Operations Analyst

General Description 

The Data Operations Analyst is responsible for monitoring and managing incoming and outgoing data feeds across multiple healthcare and pharmacy systems. This role ensures data integrity, investigates discrepancies, and escalates issues to the appropriate teams while maintaining comprehensive documentation and reporting. The analyst will collaborate with internal stakeholders to support data-driven decision-making and operational efficiency. The successful candidate will be comfortable producing file layout requirements for healthcare interchange files including EHR data, pharmacy claims data, and drug reference data 

Key Responsibilities 

• Data Management and Monitoring 

• Support continuous improvement for data interchange file requirements, including EHR, pharmacy claims and drug reference data 

• Oversee all incoming data feeds, including but not limited to:

• Health centers’ Electronic Medical Records (EMRs) 

• Pharmacies, Switches, and Gateways 

• Wholesalers’ Pricebook Data 

• Monitor all outgoing data files such as:

• Captured claims data 

• Patient census reports 

• NPI (National Provider Identifier) lists 

• Ensure timely and accurate execution of recurring processes, including:

• Ordering and inventory management 

• Referrals and invoicing 

• ProCare (cash program) processing 

• Provider lists, patient records, and price book updates 

• Issue Investigation & Escalation 

• Identify, analyze, and escalate data-related issues, including:

• Missing or incomplete data 

• Data discrepancies or incorrect data 

• Data loading and processing errors 

• File movement failures and other technical errors 

• Work closely with IT, pharmacy operations, and healthcare teams to resolve issues in a timely manner 

• Reporting & Documentation 

• Generate and maintain daily reports on data processes and findings 

• Maintain and update key operational records, including:

• Active client and pharmacy lists with near real-time updates in Confluence 

• System and process documentation in Confluence, including new product releases or system upgrades 

• Daily manifesto of all recurring file processes, including incoming and outgoing data, findings, and status on open tickets 

• Correspondence & Project Support 

• Participate in email correspondence, meetings, and Teams chats to coordinate data-related activities 

• Provide ad-hoc project support as requested by leadership or stakeholders 

Professional Qualities 

• Bachelor’s degree in Healthcare Informatics, Data Science, Business Analytics, or a related field (or equivalent experience) 

• Knowledge and experience with the 340B Drug Pricing Program 

• Experience in data management, preferably in healthcare or pharmacy settings 

• Strong analytical and problem-solving skills with attention to detail 

• Proficiency in data analysis tools such as SQL, Excel, and other database management tools 

• Knowledge of healthcare regulations such as HIPAA and pharmacy compliance standards 

• Familiarity with Electronic Medical Records (EMR) systems

• Ability to communicate technical information to non-technical stakeholders 

• Experience with documentation and reporting tools such as Confluence and Jira 

Preferred Experience 

• Familiarity with pharmacy data workflows 

• Experience with claims processing, NPI databases, and pharmacy price book management 

• Familiarity with data integration, ETL processes, and system automation 

• Familiarity working with FHIR and HL7 formats 

• Ability to work independently or with a team 

Physical Requirements 

• Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; May require lifting up to 25 pounds; requires normal range of vision and hearing with or without accommodations. 

Additional Information 

• Cleared Background Check Required 

Employment Information 

• Position is Remote 

• Benefits include health plan, dental, vision, paid time off 

• Flex time 

• 401k with up to 4% match 

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with federal and state laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.