Shift: Thurs-Sun, 10pm-9am
Compensation: $20-22/hr
Responsibilities:
• Use and promote the OneQ and One Global Team goal.
• Focus on accurately and consistently completing all work.
• Actively suggest edits to documentation and to workflow.
• Consistent and constant communication in Teams channels and in email.
• Fully capable of completing at a minimum Data IO Level I task.
• Facilitate the delivery of digital files via various file transmissions means such as Aspera (P2P and
Faspex), Signiant, FTP as well as multiple client proprietary transmissions tools.
• Download and ingest digital files and post to various storage servers in a timely manner.
• Facilitate communication between Data IO and all other departments to schedule and resolve issues
within a fast-paced, dynamic workflow.
• Continuously monitor progress of multiple projects to maximize resources and time efficiency.
• Log digital assets as they come in and notify the recipients as soon as possible.
• Run verification tools, such as Verifier ++, MD5 checksums to validate file integrity.
• Create proxies through proxy creation tools and hot folders.
• Barcode and log physical assets as they come and notify recipients as soon as possible.
• Properly scan and check-out physical assets to secure and approved environments for tracking.
• Create shippers and ship physical assets by coordinating with local couriers or freight companies.
• Restore digital files from LTO and post to production servers.
• Archive digital files to LTO for internal and client back-ups.
• Mount and load digital files to external hard drives.
• Manipulate files including renaming, renumbering, and updating metadata information.
• Proactively coordinate with key production stakeholders to manage disk space within SAN and
various production servers so minimize delays for incoming files.
• Maintain DATA IO / Packaging Manual used to communicate summary of platform specifications to
other operators.
• Update status of the disposition of assets in multiple work order-based asset management systems,
including manually updating metadata, workability, in-progress, and completion of tasks.
• Address lag issues as they come up or discrepancies in media files when received to expedite
possible re-delivery and to minimize delays.
• Escalate all issues as they come up if deadlines are in jeopardy, especially for media assets that are
associated with sensitive, high-profile titles.
• Represent and uphold all departmental policies and procedures and maintain an exceptional level of
service for both external and internal clients.
• Ensure the security protocols are followed.
• Other related tasks as assigned to fulfill responsibilities.
• A positive attitude when experiencing obstacles and enthusiasm towards getting work done.
• Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.
• Passionate about quality, customer experience and customer service excellence.
• Detail oriented and strong organizational skills.
• Excellent in multi-tasking.
• Excellent communication skills.
• Ability to work on your own initiative.
• Great team player and willingness to help and train others.
• Dependable.
• Works Autonomously without supervision.
• Works well under pressure.
• Willingness to take on new work.
• Innovative Ideas for Improving the Process.
• Experience with Internal and External customer communications.
• Communication requirements with Client Representatives and coordinate with on boarding to
ensure successful deliveries.
• Understand, process and initiate escalation processes.
• Advanced knowledge of Windows, Mac and Linux operating systems including command line.
• Background or training in IT, postproduction workflows and new media.
• Experience in industry standard delivery and file transfer mechanisms including Aspera P2P,
Aspera Faspex, Signiant, FTP, etc.
• Experience in dealing with different types of physical media formats including drives, tapes,
disks as well as managing LTO archives.
• Experience in dealing with storage solutions such as Quantum’s StorNext, and LTO.
• Understanding of computer networks including DMZ, production networks, VPNs, and firewalls.
• Understanding of computer hardware, protocols, and firewalls in a production environment a
plus.
• Experienced Data Management.
• Understanding of media including metadata, XMLs, audio and video formats, codec etc.
Experience:
• 1 to 2 years of experience in a data operations environment is preferred.
Education:
• Bachelor’s Degree from an accredited College/University or equivalent professional experience.
• Bachelor's degree in computer science a plus.
Top Skills
What We Do
Pixelogic provides next-generation distribution solutions for studios, broadcasters and digital retailers.
OUR MISSION
To help our media and entertainment customers build more efficient supply chains, more valuable products,
and larger global audiences.
WORLD CLASS TEAM
Our team is comprised of subject matter experts and industry craftsmen who are passionate about their work, each having an extensive background working on the world’s most respected feature and episodic titles. We cultivate an open and transparent atmosphere that values integrity, continuous improvement and achievement. Our clients benefit from our forward looking approach and relentless commitment to customer service.
SECURITY FIRST
Our commitment to content security is foundational to our company. Every employee is involved in our security program, which includes hundreds of physical and electronic security controls. We are directly engaged with the various security organizations within the media and entertainment industry including the Content Delivery & Security Association (CDSA) and now the Trusted Partner Network (TPN). Our research and development group builds proprietary content protection solutions to fortify our overall security mission. Net-net, we are fully committed to the safeguarding of our customer’s content and our security program is constantly evolving and continuously improving.
