Who we are:
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
We are looking for
We are looking for an innovative and mission-driven Architect, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.
The Architect works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.
As an Architect in Acqueon you will….
Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
- Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
- Chalk-out and implement the vision, technology roadmap and business goals
- Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
- Managing the development and delivery of complex features from design to production according to product requirements
- Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
- Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
- Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
- Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
- Expertise in highly transactional, large relational and complex systems
- Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
- Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
- Strong technical competence with a track record of individual technical accomplishments
As an Architect in Acqueon you will need….
- An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
- With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
- Deep understanding in SQL/NoSQL database, Elastic search, Docker and Cloud Technology.
- Good understanding on Databases like MS SQL , Aerospike , Dynamo DB , Snowflake
- Good understanding of Concepts like Micro Partitions , Warehouse, Clone, time travel , Cluster Keys.
- Experience in Complex in writing and tuning complex Stored Procedure.
- Experience in ETL
- Experience in injection Pipeline into database from S3 , Kinesis stream and API
- Setting up multi region resiliency for data base for high availability and disaster recovery
Experience in developing scalable, concurrent, low-latency, fault-tolerant systems - Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
- Previous experience in working with other international R&D, product management and support teams
- Knowledge on AWS is an added advantage
- Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
- Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
- Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
- Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
- Willingness to work in a fast paced, and driven team in a context-switching environment
This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.
Top Skills
What We Do
Acqueon is the leading Customer Engagement platform enabling BIG revenue generation and revenue recovery outcomes for B2C enterprises. The platform is comprised of an advanced outbound Campaign Manager plus real-time agent guidance & coaching with AI-powered Call Summarization. Acqueon integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.
Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full revenue potential of every B2C interaction via a revenue intelligence engine comprised of predictive analytics, workflow automation & AI.
More than 110,000 agents, advisors, clinicians & sellers use Acqueon to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies