Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, provide proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
We are looking for
We are looking for an innovative and mission-driven Data Architect to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and technology organization of the business line and will be responsible for architecting a modern cloud-based data platform using AWS stack.
The Architect works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the coming years. Along with that, the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics, and feature development across multiple projects in close partnership with our Product teams.
As a Data Architect in Acqueon you will
Act as a responsive team player who can proactively contribute to building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment. Additionally, you will:
- Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share/seek feedback.
- Manage the development of complex features from design to production according to product requirements.
- Work closely with Engineering Leaders, Managers, Product Management, Business Development and Operation teams and enable them by providing scalable and high-quality technology solutions at a rapid pace.
- Ensure that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards.
- Review architecture and design technically robust, flexible, and scalable solutions in a highly scalable and available set-up.
As an Architect in Acqueon you will need
- An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred.
- Deep understanding and experience with Snowflake / Databricks.
- Good working knowledge of segmentation technologies, both streaming and batch processes.
- Experience in complex writing and tuning complex Stored Procedure.
- Deep understanding in SQL/NoSQL database, Elastic search, Docker and Cloud Technology.
- Good understanding of Databases like MS SQL, Aerospike, Dynamo DB, and Snowflake.
- Good understanding of Concepts like Micro Partitions, Warehouse, Clone, time travel, and Cluster Keys.
- Experience in ETL.
- Experience in injection Pipeline into database from S3, Kinesis stream and API.
- Setting up multi region resiliency for database for high availability and disaster recovery.
- Strong track record of leading software development projects, meeting key milestones, and overcoming challenges.
- Previous experience in working with other international R&D, product management, and support teams.
- Deep Knowledge of AWS.
- Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems.
- Ability to manage, track, and identify risks, bottlenecks, and challenges ahead of time and oversee technical coordination to resolve them.
- Willingness to work in a fast paced, and driven team in a context-switching environment.
This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry’s fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.
Top Skills
What We Do
Acqueon is the leading Customer Engagement platform enabling BIG revenue generation and revenue recovery outcomes for B2C enterprises. The platform is comprised of an advanced outbound Campaign Manager plus real-time agent guidance & coaching with AI-powered Call Summarization. Acqueon integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.
Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full revenue potential of every B2C interaction via a revenue intelligence engine comprised of predictive analytics, workflow automation & AI.
More than 110,000 agents, advisors, clinicians & sellers use Acqueon to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies