Company Description
Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.
Job Description
- Data Analyst with a focus on CRM systems and sales operations
- Collect, process, and analyse data from various sources to support business decisions.
- Collaborate with cross-functional teams to understand data requirements and deliver actionable insights.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs).
- Present findings and recommendations to stakeholders in a clear and concise manner.
- Conduct regular data audits to ensure the accuracy and integrity of data.
- Assist in the implementation and optimization of CRM systems and other data analysis tools.
Qualifications
- Proficiency & experience in analysis of sales data, identifying trend and opportunities.
- Advance Tableau Visualisation & Prep
- Familiarity with SQL data extraction and manipulation
- Advance Excel & Google Suite
- Process Mapping & documentation
- Strong analytical and problem-solving skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proficiency in data visualization tools such as Tableau or Power BI.
- Knowledge of SQL and other data querying languages.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
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