Data Analyst I

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A key responsibility of Data Analyst role is to assist in creating data visualizations that enable our team and customers to view, question, analyze, and interpret data to understand relationships, patterns, and trends. This individual will leverage relevant technology and visualization techniques to make information accessible and intuitive. 

This role will interact with other data analysts, tracking manager, developers, project and product managers, quality engineering and customer success managers. The Data Analyst will be working with very large amounts of dynamic data, therefore experience in big-data environments is a big plus. 

Our ideal candidate has an analytical mind, a natural curiosity to solve problems, and an interest in the digital world. 

A Day in the Life of the Data Analyst I – About the role:

Responsibilities:

• Synthesize industry dashboards;
• Assist in rolling-out the Customer Reporting Suite to new customers;

• Analyze and share data to help business teams drive improvement in key business metrics, customer experience, and business results; this could be achieved via the internal Data Analytics newsletter;

• Ensures the collected data is within required quality standards;

• May train customers in the use of the business intelligence tools to enhance business decision-making capability;

Required Qualifications – About you:

Must be proficient: 

• Programming: SQL 

• Visualization tools: Tableau, PowerBI, Looker Data Studio;

• Demonstrated experience in creating dashboards and visualizations representing complex information that can be actioned on in an impactful way;

Desired Qualifications: 

• Degree: Bachelor’s degree in data analytics, computer science, information systems, statistics, or a related field. 

• Certifications: Google Data Analytics Certificate, Tableau Desktop Specialist or Microsoft Certified: Power BI Data Analyst Associate 

• Knowledge of analytics tools (e.g. Google Analytics) 

• Familiarity with Google Big Query (GBQ) 

• Familiarity with Amazon Redshift 

Expected Soft Skills: 

• Excellent communication skills and proven ability to work with analysts, engineers, development, leadership and clients towards a common goal;

• Skilled in identifying data inconsistencies and applying standard solutions to ensure accuracy;

• Operates with a high degree of autonomy and accountability;

• Demonstrates the initiative to explore current industry trends and best practices and learns new methods and techniques to integrate for improved outcomes;

• Strong organizational skills and detail-oriented;

Your Pathway to Success:

Within 1 month of employment: 

• Full familiarity with organization’s data asset standards, data sources, existing dashboards, products and processes 

• Execute the FareNet Data QA process across all customers 

• Roll-out the FareNet Reporting Suite across all customers 

Within 3 months of employment: 

• Roll-out all template dashboards across all customers 

• Own the DA Newsletter; add new relevant sections 

Within 6 months of employment: 

• Based on feedback make improvements to the dashboards; possibly develop new dashboards 

• Analyze customer interactions with the DA products and make recommendations to ensure engagement across customers 

Within 12 months of employment: 

• Take ownership of data visualization design tasks from inception to completion 

• Keep abreast of developments in the field and recommend plans for growth through the adoption of new methodologies and development 

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

This is a unique opportunity to join a company that has 30+ years of proven success with a long runway of more success.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.