Data Analysis Manager

Data Analysis Manager
The Data Analysis Manager is responsible for providing analysis and insights to support key projects, reports, and strategic initiatives within Residential Sales and Service Enablement. This role will focus on analyzing data, identifying trends, and delivering actionable recommendations to enable well-informed business decisions. The Data Analysis Manager will work closely with key stakeholders to understand business needs, interpret complex data sets, and present findings through clear and effective reporting. A key responsibility includes contributing to the Monthly Operational Review, ensuring that insights drive meaningful discussions and strategic direction. By demonstrating critical thinking, problem-solving skills, and strong data visualization techniques, the Data Analysis Manager will play a crucial role in delivering impactful analysis that supports business performance and decision-making.
This role offers an exceptional opportunity for individuals seeking to make a meaningful impact and grow their career in the reporting and analytics space. The collaborative nature of the role, coupled with the chance to mentor junior analysts, provides avenues for professional growth and development. With a focus on driving strategic insights and fostering a data-driven culture, the Data Analysis Manager role promises a dynamic environment where individuals can thrive and make a significant contribution.
What You'll Do

• Works with business partners and stakeholders across multiple products, business, or organizational areas to understand primary strategy, objectives, and priorities; helps connect these goals with underlying data and delivers insight driven analysis.
• Provides data-driven insights and analysis to support key projects, reports, and initiatives, including the Monthly Operational Review.
• Effectively utilizes tools, techniques, and processes to gather, report and analyze data, including Oracle PL/SQL, Python, Power BI, Tableau, Tableau Prep, Toad, Oracle SQL Developer, Excel, and other data mining, preparation, and visualization tools.
• Effectively translates complex data driven analysis into clear, meaningful, and actionable findings; provides relevant solutions and recommendations.
• Leads collaborative, cross functional initiatives, and projects; provides thought leadership on data requirements and scope of analysis necessary to support decision-making and deliver business insights.
• Designs, develops, implements, and maintains suite of enterprise dashboards and reports, supporting multiple internal client groups.
• Identifies, researches, and resolves discrepancies in analytical processes or cross-functional methods.
• Analyzes current and historical performance, performs variance analyses of key metrics, and identifies trends.
• Creates scenario models to assist the business in complex decision making and forecasting outcomes.
• Solicits feedback and continuous learning opportunities to expand knowledge and capabilities related tools, techniques, relevant data analytics principles and methods required to perform operational analysis.
• Meet established timelines and committed tasks during each sprint cycle and proactively communicates any risks, issues, or challenges in meeting deliverables.
• Provides guidance, direction, and thought leadership to one or more junior analysts, fostering professional development and analytical expertise.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline (i.e. Business Intelligence & Analytics, Information Science, Data Science, Statistics, Mathematics, etc.) and 6 years of experience in a related field(e.g. reporting, statistics, data modeling, data analytics, data visualization, data interpretation).. The right candidate could also have a different combination, such as a master's degree and 4 years of experience; a Ph.D. and 1 year of experience in a related field; or 10 years of experience in a related field.
• Advanced reporting knowledge and significant experience building and delivering enterprise reporting solutions.
• Advanced knowledge of industry best practice and implementation of scorecards, dashboards, and reports utilizing data visualization tools (Tableau and/or Power BI preferred).
• Proven ability to design visually compelling, intuitive dashboards with robust drill-through capabilities that enhance data exploration and insight generation.
• Intermediate SQL skills, preferably in our Oracle PL/SQL environment.
• Fundamental understanding of data/solutions architecture.
• Vast experience working directly with business leaders and supporting multiple stakeholders.
• Skilled analytic and diagnostic skills utilizing a data-driven/metrics-driven approach. (Data Storytelling).
• Excellent communication (written and verbal) and presentation skills with a proven history of influencing outcomes and gaining alignment.
• Proven ability to work efficiently, effectively, and proactively in a fast-paced, deadline-oriented, dynamic, and virtual environment.
• Proven ability to work in a cross-organizational team environment collaborating with business leads on key analytical deliverables.

Preferred

• Master's degree in a related discipline and successful experience developing advanced reporting & analytics solutions.
• Advanced knowledge of Power BI, Tableau and Tableau Prep.
• Prior experience with data analytics in a contact center environment, specifically working with voice, chat, & digital data.
• Prior operations and analytics experience with Cox Communications.
• Advanced experience with UX/UI design as it relates to developing intuitive and effective reporting solutions that enhance data visualization and insight delivery.

USD 90,100.00 - 150,100.00 per year
Compensation:
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.