D365 CE Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for 12 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com.

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

Main Responsibilities

• Provide expertise and in-depth knowledge of the Microsoft Dynamics 365 Customer Engagement (CE) & Power Platform (at least Power Automate & Power Apps) application, evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain the Dynamics 365 CE & Power Platform.
• Perform Dynamics 365 CE & Power Platform configuration, setup, and data migration strategies.
• Hands-on technical implementation and deployment of Microsoft technologies, working collaboratively with customer stakeholders to implement and leverage Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform using best development and implementation methodologies.
• Perform testing and quality assurance (QA).
• Collaborate with global teams.
• Maintain a professional standard in the workplace and represent the company at all times in the best possible manner.
• Stay updated on the latest features and technologies of Microsoft Dynamics 365 CE and Power Platform, and share knowledge with the team.
• Ensure timely responses to client requests for support, based on the urgency of the issue.
• Work with another team to design and develop new modifications for existing clients, support previous modifications, and assist with support issues where needed.
• Assist with any other necessary task as required.

Skills and Experience

• Demonstrated experience as a subject matter expert in Dynamics 365 CE & Power Platform (at least Power Automate & Power Apps).
• 4+ years of experience in designing and developing functionalities in Dynamics 365 CE & Power Platform.
• Proven experience working on full life cycle implementations across multiple versions of Dynamics 365 CE & Power Platform.
• Ability to create high quality functional documentation and strong requirements gathering skills.
• Ability to customise CE & Power Apps forms, views, workflows, business rules, charts, and dashboards.
• Proficient in C#, Java Script, .NET framework, HTML/HTML5, CSS, SSRS.
• Strong understanding of the structure and logic of Object-Oriented Programming.
• Proficient in database querying, especially related to MS SQL Server.
• Practical development experience with Microsoft Dynamics 365 CE/CRM (on premise and on cloud) and the Power Platform.
• Experience or knowledge in Microsoft Power Platform – Power BI & Power Pages is an added advantage.
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers.
• Excellent analytical and problem-solving skills, with a strong customer-service orientation and commitment to providing timely, high-quality solutions to customer issues.
• Ability to work independently and as part of a global team.
• Positive attitude and patience.
• Strong time management and documentation skills.
• Ability to focus on achieving results.
• Highly motivated for learning and development, with a diligent and responsible attitude.
• Excellent written and spoken in English; fluency in Mandarin and Cantonese is an added advantage.
• Willingness to travel to other locations or countries for project/support purposes.
• Experience with Microsoft Azure products is an advantage.
• Minimum Bachelor’s degree, preferably in Information Technology or equivalent professional qualification.
• Microsoft Certifications in Dynamics 365, Power Platform, or Azure cloud technology are strongly preferred.