Customer Trainer

Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

• Deliver high-quality application training on NICE products to customers in classroom and virtual classroom over multiple time zones and locations
• Focus on the business value that the customer gains from the products and solutions, especially in the contact center and back office
• Deliver application configuration services according to customer business processes and requirements
• Work closely with the project team to ensure delivery that is consistent with commitments and expectations
• Learn new products, features, and tools as they are rolled out by the organization
• Apply effective techniques and methods to create an environment in which learning can succeed
• Follow administrative procedures as required, including preparations and wrap-up
• Develop training content in various formats
• Promote value realization services to customers and contribute to the growth of the business

Qualifications

• Fully bilingual (written and verbal) – English
• Domain experience with contact center and Workforce Management solutions
• Excellent presentation and facilitation skills
• Excellent self-learning skills
• Self-motivated and strives for professional excellence in all aspects of work
• Able to work flexibly and independently in a fluid environment
• Able to work successfully with clients and business partners directly
• Excellent problem-solving ability in high-pressure situations
• Able to work in a global environment and deliver virtual courses in various time zones
• Knowledge of NICE WFM solutions – an advantage
• Additional languages – an advantage
• Has a passion for training, learning, and sharing knowledge

Additional Information

This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies.