Customer Technical Solutions Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewEdesix (a Motorola Solutions company) provides a range of body-worn and in-car video hardware, software and service solutions to organisations around the world and across a range of industries, including: Police and Security services, Local government, Security, Retail and Transport. To help drive our rapid growth, we are looking for an Customer Solution Architect on a permanent contract and based at our central Edinburgh office. If you enjoy working in a fast-paced environment, where you will be exposed to the latest technologies and where your hard work and dedication will be rewarded, then joining our team could be your best career move. Please note, we can only accept candidates that are authorized to work in the UK and willing to work full-time from our Edinburgh offices. All candidates will be subject to HMG BPSS employment checks. This role will involve considerable travel to customer sites.
Job Description

* Please highlight in your resume all the technologies you are familiar with and your current level of knowledge:- basic, medium, advanced. *

The Customer Solutions Technical Architect will work with the the existing pre-sales team and the development team to design and deploy solutions that meet customer needs, working with the customer's IT staff to get direct-sale and channel projects into production and handed over to business-as-usual support teams, along with suitable system documentation and any ongoing consultancy. This is a highly technical, customer-focused, pro-active role with the responsibility to work with development to architect customer solutions and ensure that their deployments are a success, taking the lead in cross-functional program teams, understanding integrations of other technologies, and acting as the go-to focal point for customers and internal groups alike.

Basic Requirements

Customer Solutions Technical Architect with proven experience of:

• Designing IT systems for specific customer projects.

• Cloud compute, storage and security solutions (ideally using AWS and Azure).

• Knowledge of common data center technologies such as:

- Virtualization (HyperV, VMWare, etc.).

- High Availability (including across multiple data centers).

- Storage (Isilon, Windows).

- Database (SQLServer).

- Load balancing, DNS, TLS.

- Managing live, test and training environments.

- Authentication systems (Windows AD, Azure AD, OAUTH2).

Other Skills:

• Strong customer focus and a track record of success.

• Enjoys problem solving and working in a fast-paced technical environment.

• Strong teamwork and clear customer-facing communication skills.

• Experience of working in AWS environments an advantage.

• Uses and understands appropriate methodologies to design, build and test complex systems. Regularly investigates, develops and integrates new techniques and technologies.

• Proactive, self-motivated and well organised.

Education & Experience:

• BS/MS degree in Computer Science, Engineering or a related subject.

• Hands-on IT solutions architecture/deployment.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Hybrid working

• Competitive salary and bonus schemes

• Two weeks additional pay per year (holiday bonus)

• 25 days holiday entitlement + bank holidays

• Attractive defined contribution pension scheme

• Private medical insurance 

• Employee stock purchase plan

• Flexible working options 

• Life assurance

• Enhanced maternity and paternity pay

• Career development support and wide ranging learning opportunities

• Employee health and wellbeing support EAP, wellbeing guidance etc

• Carbon neutral initiatives/goals

• Corporate social responsibility initiatives including support for volunteering days

• Well known companies discount scheme

#LI-AR1

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].