We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
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Job Description
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- Enjoy 14 months of pay*
- HMO coverage for you and your family
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
- Taking all incoming calls, assisting with support queries and providing technical advice where appropriate
- Provide support around the estimated time customer funds will be transferred
- Independently delivering quick responses to customer queries, escalating queries where no obvious solution is available
- Follow up with customer queries when a solution can be provided
- Performing against sales KPI’s on a daily basis
What You’ll Bring
- Excellent computing skills, including MS Office suite.
- High level of verbal and written communication skills
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
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Internal Job Description
ORBITREMIT LIMITED
JOB DESCRIPTION
JOB TITLE
Customer Support
PURPOSE
To provide a high standard of customer support to all customers and delivering high quality
administrative support across a range of business areas.
SPECIFIC DUTIES & RESPONSIBILITIES
Taking all incoming calls, assisting with support queries and providing technical advice where
appropriate.
Provide support around the estimated time customer funds will be transferred.
Independently delivering quick responses to customer queries, escalating queries where no obvious
solution is available.
Follow up with customer queries when a solution can be provided.
Performing against sales KPI’s on a daily basis.
Processing all customer related admin on the same day received.
Keep all customer support records up-to-date.
Provide customers with information about the different money transfer services where appropriate.
Being committed to your customer base, by being present, available and approachable.
Always demonstrating ownership, energy and urgency and an ability to work autonomously
General administration and maintenance of the website as required.
GENERAL DUTIES & RESPONSIBILITIES
Be punctual and work the hours and times specified.
Prioritise workload to ensure work of the greatest importance to the business is undertaken with
urgency and to a high standard.
Support and help develop a positive workplace culture.
Demonstrate excellent interpersonal communication skills.
Responsibly manage all business resources within accountability levels.
Undertake all duties and responsibilities outlined in this job description and all other duties as required
by the business.
Comply with all employment obligations.
Promptly undertake to complete all reasonable and lawful instructions and directions given.
Serve the business in good faith, promoting and protecting the business's best interests.
During work time, and such other times as may be reasonably required, dedicate all effort to the
execution and fulfilment of the duties, responsibilities, obligations and instructions related to
employment.
Demonstrate through own actions a commitment to Health and Safety at work when undertaking work
or observing others in the workplace.
SKILLS, EXPERIENCE & EDUCATION
Excellent computing skills, including MS Office suite.
High level of verbal and written communication skills
Join the A-Team and experience the A-Life!
Top Skills
What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
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