Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.
We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.
WebPresented provides business intelligence and CRM solutions that empower businesses to make data-driven decisions with confidence. Our innovative software helps companies streamline operations, enhance customer relationships, and drive growth. We are a fast-growing company looking for passionate, self-motivated individuals to join our team.
Cordance is seeking a Customer Support Specialist for WebPresented who is dedicated to providing exceptional customer service and technical support. The ideal candidate is a strong communicator and problem-solver who can diagnose technical issues, guide customers through solutions, and enhance the overall customer experience.
This is a fully remote role; all candidates must be based in the US. Support coverage is required until 8:00 PM ET.
Responsibilities:
- Provide first-tier software support via the service ticket system.
- Develop in-depth knowledge of WebPresented products and their value to customers.
- Troubleshoot and resolve technical issues while documenting ticket progress.
- Prioritize service tickets, assess business impact, and escalate when necessary.
- Educate customers on product features, updates, and best practices.
- Collaborate with internal teams to ensure seamless customer support.
- Proactively communicate maintenance updates and new product features.
- Contribute to software documentation and assist with customization requests.
Qualifications:
- Proven experience in technical support and troubleshooting for software products.
- Strong understanding of databases, SaaS platforms, and problem-solving methodologies.
- Excellent professional communication skills, with the ability to interact effectively with customers and internal teams.
- Hands-on experience with CRM platforms, helpdesk solutions, and ticketing systems.
- Customer-focused mindset with the ability to balance company objectives and customer needs.
- Highly accountable, with strong ownership and follow-through on tasks and customer issues.
- Passion for technology and a proactive approach to continuous learning.
- Availability to provide afternoon and evening support until 8:00 PM ET.
- Experience supporting SaaS, CRM solutions, or similar enterprise software.
- Background in industrial distribution or manufacturing industries.
#LIRemote
At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:
- Health and Wellness:
- Comprehensive Health Coverage: Coverage begins on your first day of employment.
- Retirement Savings:
- 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested.
- Paid Time Off:
- Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life.
- Parental Leave:
- 12 weeks paid leave for all employees.
- Remote Work Support:
- Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely.
- Holidays:
- Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones.
Join us and be part of a company that values your contributions and well-being from day one!
EEOC & ADA Statement:Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws.Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Final candidate must be able to pass a background check.To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
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What We Do
Cordance is a software company that acquires and accelerates the growth of vertically-focused, B2B SaaS companies by investing in their products, processes and people — for the long-term. Our experienced operators and subject-matter experts provide go-to-market leadership, operational support and financial backing to help our acquired businesses realize their full potential.
We partner with founders of established companies with less than $10M in ARR that have demonstrated product-market fit, strong teams, high customer retention rates and a readiness to serve an expanded customer base.
Come Join our Growing Portfolio of Businesses
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