- Help customers solve their requests via Live Chat and e-mail
- Resolve technical issues with an individual approach
- Respond to questions, research and troubleshoot issues, process, and adjust transactions
- Communicate with customers proactively and be polite, positive, and supportive
- Ensure customer issues are resolved in a timely manner
Working hours
- 7-9 hours shift, including paid breaks
- Evening / night shifts from the office
- Experience in customer support/ finance / fintech industry would be considered as advantage
- Excellent communication skills with the ability to explain complex things
- Strong analytical and problem solving skills
- Good stress-resistance and ability to work under pressure
- Excellent written and verbal English and Russian communication skills
- Spacious and modern office
- Paid parking space near the office
- Paid lunch in the office
- Social guarantees and health insurance after the first 3 months (sport, dentistry etc.)
- Company sponsored professional trainings, certifications and conferences
- Social events - team buildings, corporate events
- Friendly and experienced team members who will support your professional growth
What We Do
Epic Frog - is a versatile IT development company providing on-demand software design and further continuous maintenance of created products. We develop distinctive digital solutions for finance-related industries such as Fintech, Paytech, and banking.
At Epic Frog, we specialise in elaborating:
- web and mobile applications;
- internal IT systems for businesses;
- websites with back-end processes of different complexity;
- apps and websites with a different types of design;
and many other software technologies.
We can execute the order strictly as per the client's request or advise designing the better fitting logic and more simple, user-friendly systems with the less time-consuming creation process.
Quality is preferred over quantity here. This is why the company has chosen to focus on building a long-term relationship with its clients. We develop, maintain, and stay in partnership for long. We care about providing a genuinely high-level service by all means. It may imply fewer clients but broader projects. As a result, Epic Frog applies a client-centric and overall people-oriented approach to ensure the products we create are made with deep interest, passion and are well-tended after.
Our in-house team brings together talented and experienced IT architects, developers, project managers, business analysts, and other professionals who signify a special personal attitude to the customers we work with. And most of our employees and clients loyally partner with our company enduringly for years
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