Ready to elevate the creativity of our brands?
At Fedrigoni Group, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
Discover Extraordinary* Every Day.
The role designed for you
Zuber Rieder Paper Mill, specialized in wine and spirits label, is since December 2022 part of Fedrigoni Group. In your role as Customer Support Specialist you will be part of our Zuber Rieder Customer Care team based in Boussières and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our current clients and our sales offices worldwide..
- You will perform sales orders in our ERP system, from entry to invoicing
- You will be the interface between the subsidiaries of the group and the mill, support the sales person in managing customer requests and help them developing new business opportunities
- You will be the customer service go-to-person for other companies in the group sellinf Zuber Rieder papers
- You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements in compliance with the commercial policy
- You will Follow up with clients with missed payments and guarantee credit insurance level while processing orders.
- You will be in charge of updating client specific price lists and other specific information in the ERP
- You will perform some other activities as special communication to customers, trade of goods declaration, commission to agent, translation, sampling, phoning …
- You will perform reactive Cross-selling activity to the client when requested product is not available
The attitudes and skills we’re looking for:
- You have previous experience in Customer Service or Commercial Back Office roles
- Bachelor/Master Degree in Economics or related fields is a plus
- You are resilient and goal oriented, you have strong analytical and problem-solving skills
- You are reliable, flexible and great with people
- You have a strong customer orientation
- You are curious and eager to learn, and you have a hands-on approach.
- You have good knowledge of Excel
- You are fluent in French and English – any other language is a plus
- Based in: France, Boussières
What you can expect from our selection process:
Interviews with the HRBP Sales & Marketing and with the Internal Sales Manager.
Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensure that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/
What We Do
From the very beginning, our Group has been immersed in the world of specialty papers, captivated by their unrivaled performance and mesmerizing aesthetics.
Today, Fedrigoni has become synonymous with excellence in premium papers, catering to packaging, labels, graphics, art & drawing, publishing, printing, RFID and the self-adhesive materials market. With an unwavering commitment to innovation, we have ceaselessly pushed the boundaries, infusing our craft with cutting-edge technology and honing our expertise.
These efforts have propelled us to offer our solutions across the globe, reaching every corner of creativity.
We operate under the ethos of "Making Progress," embodying a genuine commitment to daily improvement. By rethinking our practices and collaborating with the entire ecosystem in which we operate, we strive for genuine sustainability.
At Fedrigoni, every day, we do our best to be the first choice for brands, printers, designers, converters. We make materials the source of creative possibilities to brands everywhere. #elevatingcreativity.
