Job Description:
The Summer Employee Program is a great opportunity for both the children or immediate family members of Wheels employees and for Wheels itself. By offering work experience to college, university, or technical school students, the program provides valuable learning opportunities but also serves as a potential talent pool for future full-time positions within the company.
JOB OVERVIEW
Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. Assist with completing Standard Operating Procedures (SOPs).
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
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Enter customer requests in CRM tool and follow them through to completion.
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Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue.
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Respond back to customers on follow up communications related to non-strategic matters as instructed by team.
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Follow up with customers on requirements to fulfill requests initiated by internal departments.
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Process and complete all tasks as assigned by the Customer and Account Manager
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Complete SOP guides
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Assist with the follow up with internal operational groups and drivers as instructed. on:
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Assist with answering overflow customer telephone calls during peak call times.
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Create/Update/Maintain Customer Profiles as instructed.
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Scan and index documents as required.
EDUCATION AND EXPERIENCE
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High school diploma required
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Excellent verbal and written communications skills
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$36,700-$51,300
The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Top Skills
What We Do
Wheels is the power of Wheels, Donlen, and LeasePlan USA coming together as one team – all united with a passionate commitment to customer service. As one of the largest fleet management companies in North America, Wheels features a portfolio of 800,000 vehicles under management across the continent, a global alliance in 59 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. Your success is our success. Together let’s go far.
