Customer Support Specialist - Remote - 6 months project

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Provider Relations Specialist you will support provider and patient outreach efforts for our new Babylist Health marketing campaign. In this role, you will be responsible for conducting outreach to provider offices, encouraging them to opt-in to marketing materials, and fostering relationships to enhance our presence within the healthcare community. Additionally, you will assist with patient engagement efforts by emailing patients and helping to coordinate and keep track of the patient-targeted marketing campaign. This is a dynamic role requiring strong communication skills, attention to detail, and the ability to effectively manage multiple priorities. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Provider Outreach

• Conduct outbound calls to medical provider offices 

• Demonstrate high motivation and determination to achieve target-driven goals

• Encourage providers and office managers to opt into receiving marketing materials. 
• Engage with providers via email or phone to confirm receipt and placement of marketing materials.

Patient Engagement Support:

• Email a list of targeted patients to share Babylist Health materials 
• Track and document patient compliance with campaign requirements (e.g., submission of proof of material delivery).

Documentation and Reporting:

• Accurately log call outcomes and responses in the designated tracking system.
• Maintain detailed records of successful contacts, opt-ins, and follow-ups.
• Provide regular updates on outreach progress.

Feedback and Improvement:

• Identify and report common challenges or objections encountered during outreach to inform strategy adjustments.

Cross-functional Collaboration:

• Coordinate with Babylist Health team members to ensure alignment on outreach goals and messaging.
• Communicate with internal teams in slack

Follow-up Outreach:

• Conduct follow-up calls and emails to ensure compliance with agreed-upon marketing material usage.

Adherence to Best Practices:

• Maintain professionalism in all interactions with providers and patients.
• Ensure adherence to all relevant privacy and regulatory guidelines during outreach activities.

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Self-motivated with the ability to work independently while meeting daily productivity goals.

YOU HAVE…

• 1-2 years of experience in sales, customer service, or outreach roles, preferably involving cold-calling or engaging with office managers.
• Proactive problem-solving and the ability to adapt to changes.
• Excellent organizational skills and attention to detail
• Basic understanding of the healthcare industry or familiarity with medical office operations is a plus.
• Proven ability to establish and nurture relationships with warm leads through phone interactions.
• Ability to quickly learn and use CRM or call-tracking systems for managing outreach efforts.
• Proficiency in Google Suite, Microsoft Office and other collaboration tools (i.e. Assembled shift management, Zendesk, Slack and Zoom).
• Strong problem-solving skills and adaptability to address objections or challenges 
• Team-oriented mindset for collaborating with cross-functional teams and sharing feedback to improve processes.
• Excellent English proficiency, both spoken and written, to effectively engage with U.S.-based healthcare providers and patients.
• Dependable attendance and internet connection.

TIMESHIFT REQUIREMENTS 

• Shift schedules may vary depending on business needs but will primarily cover U.S. office hours (9 AM–6 PM EST) 
• Commitment to a 6-month minimum contract term with potential for ongoing work if the project scales successfully.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage