Customer Support Specialist I

Posted 2 Days Ago
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Corporation, Mowhan, County Armagh, Northern Ireland
Entry level
Information Technology
The Role
The Customer Support Specialist I will develop IT Support strategies to provide effective and secure service to customers, interface with business leaders and global support teams, and improve IT processes and team capabilities for enhanced user experience. The role requires leadership in delivering customer-centric IT services in a fast-paced environment.
Summary Generated by Built In

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Develop the IT Support strategy for (country region) for the most effective, secure and responsive service to our customers to enable them to make informed decisions in a connected way. You will be the primary interface to business leaders, suppliers and global support teams to define standards, requirements and drive opportunities and execution of contemporary IT support services. You will be a key member of the leadership team and provide leadership in improving IT processes and developing IT team capabilities. Develop a compelling and aligned IT support strategy that enables business value and premier user experience in a fast paced environment. Demonstrate deep understanding of support requirements and translating them into enhanced service offerings. Assure customer-centric, contemporary IT services, while being compliant and cyber-safe.

Education

Bachelor

Work Experience

Language

Skills

The Company
Hsinchu
1,758 Employees
On-site Workplace
Year Founded: 1996

What We Do

Wistron NeWeb Corporation (WNC) is a leading network communications solutions provider headquartered in Hsinchu, Taiwan, with annual revenue of US$3.6 billion. WNC has an R&D base in Taiwan, manufacturing facilities in Taiwan, Vietnam, China and Mexico, and sales offices in the U.S., U.K., Germany and Japan, and a workforce of over 11,000 employees worldwide. WNC provides whole-range communications solutions covering 5G edge infrastructure, satellite broadband, satellite broadcasting, enterprise networking, Wi-Fi devices, automotive connectivity, and smart home. Leveraging its expertise in antenna/RF design and system integration, WNC is a key supplier to networking brands, tier-1 telecom operators, automakers, and automotive electronics companies

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