Ready to deliver an outstanding customer experience?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full.
Discover Extraordinary* Every Day.
The role designed for you
In your role as Customer Support Specialist you will be part of our Customer Care team based in Milan and you will bring your contribution in achieving the company sales target, providing an excellent level of customer service to our clients.
- You will perform sales orders in our ERP system (SAP), from entry to dispatch.
- You will be in charge of entering requests for offer for Special customized products in our ERP
- You will manage sample requests in our ERP.
- You will organize shipments to customers, track orders to delivery, address post-sale shipping issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- You will be the assigned point of reference for your group of Agents, supporting them in managing customer requests.
- You will guarantee a high-level customer experience, understanding and supporting customer needs and requirements.
- You will perform reactive Cross-selling activity to the client when requested product is not available.
- You will Follow up with clients with missed payments, while processing orders.
- You will be in charge of updating client-specific price lists.
The attitudes and skills we’re looking for:
- You have a Bachelor/Master Degree.
- You have previous experience in Customer Service or Commercial Back Office roles, preferably in B2B environment
- You are resilient and goal oriented, you have strong analytical and problem-solving skills
- You are reliable, flexible and great with people
- You have a strong customer orientation
- You are curious and eager to learn, and you have a hands-on approach.
- You have good knowledge of Excel, while a good knowledge of SAP will be considered SAP
- You are fluent in Italian and English
What you can expect from our selection process:
Interviews with the HRBP Sales & Marketing, with the Customer Support Team Coordinator and with the Head of Customer Care.
Based in: Italy, Milan.
Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day.
We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.
We are committed to ensure that every person feels connected, that their uniqueness is valued and celebrated and that everyone feels that they belong. This is why providing our people with a flexible and welcoming work environment is one of our top priorities.
Learn more about life at Fedrigoni: https://fedrigoni.com/en/work-with-us/
Top Skills
What We Do
From the very beginning, our Group has been immersed in the world of specialty papers, captivated by their unrivaled performance and mesmerizing aesthetics.
Today, Fedrigoni has become synonymous with excellence in premium papers, catering to packaging, labels, graphics, art & drawing, publishing, printing, RFID and the self-adhesive materials market. With an unwavering commitment to innovation, we have ceaselessly pushed the boundaries, infusing our craft with cutting-edge technology and honing our expertise.
These efforts have propelled us to offer our solutions across the globe, reaching every corner of creativity.
We operate under the ethos of "Making Progress," embodying a genuine commitment to daily improvement. By rethinking our practices and collaborating with the entire ecosystem in which we operate, we strive for genuine sustainability.
At Fedrigoni, every day, we do our best to be the first choice for brands, printers, designers, converters. We make materials the source of creative possibilities to brands everywhere. #elevatingcreativity.
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