We are seeking a customer-oriented and highly motivated Customer Service Representative to become a key part of our team. In this role, you will be responsible for delivering exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The ideal candidate is friendly, detail-oriented, and skilled at managing customer interactions with professionalism and efficiency.
Responsibilities:
Resolve customer issues, complaints, and concerns by offering timely and appropriate solutions or alternatives
Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
Accurately process customer orders, returns, and exchanges.
Maintain up-to-date knowledge of products and company policies to provide accurate and helpful information
Maintain a positive, empathetic, and professional demeanor in all customer interactions.
Collaborate with internal teams to escalate complex issues to the right departments for resolution.
Work flexible hours, including evenings, weekends, and holidays, as needed.
Adapt to evolving tools, processes, and changes in a fast-paced environment.
REQUIREMENTS:
- No prior customer service experience required; experience is a plus.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Attention to detail and accuracy.
- Self-motivated and able to work independently.
- Basic computer skills; proficiency in Microsoft Office and CRM software is a plus.
- High school diploma or equivalent required (college degree is a plus).
- A positive, customer-centric attitude.
Benefits:
- Competitive pay with opportunities for growth and advancement.
- Flexible hours and work-from-home options.
- Paid market survey participation for extra income.
What We Do
Cloudshape is a multi-cloud and hybrid cloud management company. We help companies adopt good DevSecOps practices and cloud governance solutions.
