Customer Support Representative

Posted 20 Hours Ago
Be an Early Applicant
Hiring Remotely in London, Greater London, England
Remote
Entry level
Food • Healthtech • Biotech
The Role
The Customer Support Representative provides multi-channel support for internal and external users of BRCGS’s digital services, focusing on customer assistance and financial administration. They communicate via telephone and email, discussing web and digital processes, and support users in navigating digital tools effectively.
Summary Generated by Built In

Company Description

LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission within LGC Assure is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector. We achieve this through three primary product and service offerings: certification and standards, digital and data, and testing and science-based services.

Job Description

Working within the Directory Services Team, the role provides multi-channel support to internal and external users of BRCGS’s digital services, predominantly Directory & Participate, in a timely and compliant manner. The role also fulfills cross-function financial administration duties.

Qualifications

  • Professional experience of web-applications, CRM platforms & Microsoft Office functions including excel
  • Experience providing written & verbal customer assistance via various channels including telephone & email
  • Comfortable discussing web & digital product processes & terminologies to inexperienced end users
  • Proactive and self-motivated
  • Willing and able to learn new skills rapidly and work outside of primary competency areas

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

  • PASSION
  • CURIOSITY 
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld 

Top Skills

Web-Applications
The Company
Teddington
1,459 Employees
On-site Workplace

What We Do

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.

LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.

LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.

LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.

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