Job Summary
Togetherwork is a family of SaaS solutions that focuses on organizational management, administration, and payment processing. In this role, you will be supporting our Rec & Leisure business line by assisting our customers with software that enables studios to offer online registration, tuition calculation and payment options for parents of their dance students. Our software boasts a host of integrated tools enabling
studios to optimize their operations. We are looking for an experienced customer support specialist to join the team and provide top-notch service for our customers.
This hours for this role are Monday - Friday 11 am-7pm EST
Responsibilities
- A detail-oriented, self-learner who enjoys troubleshooting software issues and
providing clients with solutions that meet their business needs. - Comfortable answering both processes (how-do-I?) and business (how-should-I?) inquiries and requests.
- Ensure that the customer is successful using our product and that they have great experience doing so. Ideal candidates are eager to join us at the ground level, knowing there is room for growth.
- Responding to client questions and issues including bugs, feature requests, and business processes through phone, chat, and email.
- Working directly with clients, as well as: Development and Quality Assurance teams to identify, triage, and resolve system issues.
- Documenting frequently asked questions and preparing knowledge-based content.
- Documenting requirements and user stories for production issues and feature
requests.
Requirements
- Strong customer service and analytical skills are a must
- Comfortable helping customers via phone support
- Ability to diagnose and explain complex solutions to technical and non-technical
audiences - Ability to quickly learn computer software and operating procedures
- Proficient in Microsoft Office Suite or related software
- Previous experience with SaaS or payments industry preferred, but not mandatory
- Flexible work schedule; must be able to work on weekends
- Knowledge and passion for the dance industry
- Excellent communication (written and verbal) and time management skills
- Proven track record of outstanding performance and achieving goals
- Success-driven, works well in a team and enjoys a dynamic and changing
environment
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range
US Remote: $40-44,000 USD per year
Top Skills
What We Do
Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps.
We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies.
We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.
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