Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.
We are seeking a Customer Support Representative out of our Pretoria Office. Reporting to the Team Lead, Customer Support. Customer Support Representatives are responsible for handling inbound customer communications via phone, email, and live chat and are required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.
Job Functions
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of
the problem, selecting and explaining the best solution to solve the problem, assisting and/or
completing correction or adjustment, and following up to ensure resolution - Recording of timely, accurate, concise and clear notes for all support queries and subscriber account
activities - Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
- Customer support in relation to incoming emails
- Provide assistance to the Client Management team when necessary
- Recommend products or services by collecting customer information and analyzing customer needs
- Attract potential customers by answering questions and suggesting information about products and
services - Recognize opportunities for product and solution promotion
- General troubleshooting, as well as observation and communication of errors within the ComplyWorks
system - Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy
Required Skills
- 2-5 years of customer service experience, preference for call centre experience using live chat software
- A post-secondary degree or certification preferred
- Fluent in written and spoken English and Dutch
- Experience in sales and product promotion, including calling customers to promote or sell
- Strong customer service skills including positive attitude, consistency, customer-first mindset,
professionalism, and efficiency - Ability to apply product knowledge when recommending services
- High attention to detail with a focus on quality
- Proficient at problem solving and comfortable with resolving conflicts
- Capacity to multi-task
- High-level of confidence with computers
- Must be very comfortable with Microsoft office.
- Proficient at working in and adding to a team environment
What We Do
Veriforce® is an ISO-certified, recognized leader in delivering comprehensive, integrated supply chain risk management solutions that help bring workers home safely and optimize business performance. The company’s SaaS safety and compliance platform, data integrity and verification practices, and standardized safety training programs empower leading organizations to drive safety and compliance into their supply chains and down to the worker-level.
Veriforce acquired Canada-based ComplyWorks in August 2020, creating the world’s premier supply chain risk performance network, comprising over 650 hiring clients, more than 50,000 contracting companies, 9,000 accredited safety trainers and authorized evaluators, and over 2.5 million workers. It’s this network that makes Veriforce the preferred partner for companies that strive to ensure a safe, qualified third-party workforce, to stay ahead of risk, and achieve optimal business performance. Company offices are located in The Woodlands, TX, and Covington, LA.
