Our Customer Support Representatives are known for dreaming big, working hard, and creating the most memorable experiences for our customers. People are at the heart of what we do. Our dynamic and inclusive team environment sets us apart from everyone else. Instep is currently expanding into the Seattle / Kirkland region and looking for motivated Customer Support Representatives to join our team!
As a Customer Service Support Representative, You will:
- Enroll new clients
- Drive customer loyalty and customer engagement
- Resolve conflicts and listen to consumers without interrupting
- Determine the root cause of customer concern using problem-solving skills to recommend effective solutions
- Maintain lasting relationships with new and existing customers by building a sense of comfort and trust
- Upsell products to consumers to drive revenue and increase sales profitability
- Communicate customer impact trends and concepts for improvement to sales account managers
We look for Customer Service Support individuals who can:
- Operate efficiently and productively, both independently and as a team
- Recognize and resolve dilemmas in a timely manner
- Thrive in a competitive team environment
- Have impeccable attention to detail and suburb follow-through skills
- Adapt to a variety of different people and personalities on a daily basis
We prefer:
- A high school degree or GED
- Experience in customer service, retail, sales, or serving
- A flexible schedule
#LI-Onsite
What We Do
Instep Management Group has partnered with one of the nation’s leading communication and television providers. We deliver targeted outreach campaigns, and offer rewards and other incentives to those who invest in the latest telecommunications solutions. Our efforts yield impressive impact, expanding reach fast.
Due to the substantial amount of expertise needed for this campaign, the Instep Management Group training program is designed to teach our associates how to stay ahead of developments in this field. This comprehensive learning system effectively equips team members to spread the word about today’s most advanced technology. We are adding to our team to meet high demand and ensure our continued success.
