Customer Support Representative - CANADA REMOTE

Job Description:

As a Customer Support Representative, you will primarily engage in outbound calling to our US partners to obtain pricing information, which will be updated into a database. You will also handle some inbound calls, that may be funeral related, and manage escalations, which will be routed to a senior advisor. Strong de-escalation skills are essential for this role.What you will do:

• Make outbound calls to US partners to gather pricing information and update the database
• Handle inbound calls and respond to basic customer questions, forwarding calls to appropriate personnel as needed
• Record inbound call details in a CRM system with results of the inquiry
• Process inbound and outbound calls in a manner that ensures service level agreements (SLAs) are met or exceeded
• Perform data entry in a manner that ensures service level agreements (SLAs) are met
• Interface with team members and management via MS Teams chat daily

Requirements of the role:

• High school diploma or G.E.D.
• Strong English speaking and writing skills (French is not mandatory or required)
• Call center experience is required
• Must be comfortable with multitasking across multiple browser tabs
• Must be proficient in using Microsoft Outlook
• Strong de-escalation skills
• This is a non-technical role, but it does involve some basic IT tasks, such as password resets

Work Environment:

• Currently remote, with a requirement to work Tuesday - Saturday 10am - 6:30pm EST; OR Monday - Friday 10am - 6:30pm EST
• You must have a valid Indefinite Canadian work permit. DXC does not provide sponsorship now, nor will in the future

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.